Want to know how time tracking employee software can create the perfect remote work setting? Uncover the perks of running a focused remote team and learn to streamline operations, boost productivity, and create a culture of accountability and transparency.

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

The changing nature of online work shows how the job market and office culture are changing in general, especially in the white-collar sector. As the story goes on, several important themes and meanings become clear. These will have a huge impact on the future of work. Fully remote staff were more likely to be cut last year than their colleagues who worked in office, according to Live Data Technologies, an employment data firm that analysed the status of two million white-collar workers.

Welcome to our guide on mastering your workflow with expert incident tracking best practices. Incidents can occur at any moment, and effectively managing them is essential for maintaining productivity and customer satisfaction. In this article, we will explore the importance of incident tracking, root cause analysis, and how it can improve your workflow.

If you’ve ever experienced a software release, you know just how complicated things can get. From managing project timelines to keeping track of due dates and scope, it’s a lot for one person to handle. That’s where release management comes in. With the right process in place, you’ll be able to manage even the most complicated of tasks. Release management is a technique used to manage, plan, and control a software update to improve quality, speed, and efficiency.

We’ve created a common cryptographic library implementation in Rust - codenamed Element R - for all our Element clients. With the latest release of Element Web and Desktop, the new implementation is now deployed across all of our mobile and desktop apps (iOS, Android, Windows, MacOS, Linux and Web) and means we can now start to realise its full potential.

Business journey is something that corporations appreciate, and therefore, it is essential to lay out a plan so that you know how to reach your destiny. Managing the workforce and workflow helps you in planning that destiny. In simple terms, workflow process management is like a road trip in which you may leave from the same place and arrive at the same destination, but each individual takes different routes along the way and arrives at other times.