Teams | Collaboration | Customer Service | Project Management

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7 common ways employees can trick your monitoring software

Managing remote and hybrid teams requires a fair amount of trust from both sides. Employees need the freedom to do their jobs without micromanagement, and managers need to count on their teams to complete tasks on time. Employee monitoring software allows remote workers to do their jobs efficiently without constant check-ins from management. These tools also assure managers that the work is getting done.

10 Best Free Reminder Apps to Never Miss Tasks Again

Reminders! The glue that stops our day from unraveling. These lifelines keep us on track. These digital post-it notes prevent tasks from slipping through the cracks. The biggest challenge, however, is selecting from a vast ocean of tools available. In this guide, we will look at the 10 best reminder apps that are worthy of any must-buy list!

Timesheet Compliance Demystified: Legal Considerations Unveiled

Timesheets are the foundation for countless organizational financial, operational, and legal decisions. In the dynamic business world, the accuracy and compliance of timesheets are more critical than ever. However, navigating timesheet management’s intricate legal requirements can often seem daunting. In this blog post, we will discuss timesheet compliance in detail.

Zendesk Tutorials: Advanced Bots

🤖 Bots powered by #ZendeskAI are better at solving customer problems. ✍ Ready-made templates for quick and easy deployment make the customer experience seamless for both agents and customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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EXperience Level Agreements (XLA), the Next Step with SLAs

The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets done. Consequently, how organizations measure their performance needs to change as well. Rather than just focus on network availability or simple uptime, they need to dig deeper and monitor User Experience. EXperience Level Agreements (XLA) as opposed to the traditional Service-Level Agreements help them reach that goal.