SMS is the most reliable and highly-read notification channel, making it a popular choice for developers who want their systems to send notifications to their users. If you’ve got an application that needs to send out short, important, time-sensitive messages, you should consider integrating an SMS API into your system to help you handle this. In this article, we explain how to choose the right SMS API provider for your needs.
Why is collaboration in healthcare so important? Patient care is a collaborative endeavor. Delivering a high-quality patient experience and healthcare requires knowledge, skills, and efforts from interprofessional teams. Teamwork also reduces the burden on healthcare providers so they can focus on their core, critical operations. In this blog, we explore the benefits of promoting collaboration in healthcare and expert recommendations to improve the same.
Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, lack of innovation, and employee engagement. Preventing client churn is not only a key profitability driver, but it can also contribute to expansion and acquisition through referrals and relevant case studies.
For an agency, winning over new clients is only part of the journey. Once you have them, how can you make sure you keep them? (Or even more ideally, maximize those contracts’ value?) Some might think the answer is simple: Just provide excellent service, right? Not quite — although that is a critical piece of the puzzle. So, what works best?
As businesses across the globe evaluate post-pandemic work models, many CEOs are considering novel strategies to motivate employees to return to the office. One notable approach that is gaining traction involves offering tangible rewards for consistent office attendance.
Things You Will Learn in This Article: You’ve landed in the right place if you’re currently tired of experiencing the chaos associated with the process of planning, implementing, and guiding your organizational changes effectively. If you’re overwhelmed by an influx of service requests and you’re struggling to meet your company’s IT service delivery promises, then you may be happy to learn the solution may be as simple as a Change Management SLA.
As a Customer Support leader you know that reporting on your team's KPIs is a crucial part of maintaining excellent standards in customer service. For many Support teams, reporting usually takes the form of a weekly or monthly update, which helps you reflect on what is and isn't working, so you can focus your efforts in the future. But should your reporting go one step further? Should you also be utilizing the power of real-time data?
