Teams | Collaboration | Customer Service | Project Management

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ActivTrak vs HiveDesk: A head-to-head comparison

ActivTrak and HiveDesk are good employee monitoring software tools that can help you gauge the productivity of in-house and remote teams. In this article, we’ll provide a feature-by-feature comparison of ActivTrak vs Hivedesk to help you decide on the right tool that suits your needs. We’ll also give you a powerful alternative software that can help you boost employee productivity.

From Micro to Macro: How to Build a Culture of Accountability in Your Workplace

Creating a culture of accountability is paramount for organizations seeking success and growth. However, 8 out of 10 leaders don’t define what their people should be working on, and an equal number of people don’t have a clear understanding of the roles assigned to them.

From Colleagues to Collaborators: The Journey of Relationship Intelligence in the Workplace

In this blog post, we explore the powerful concept of Relationship Intelligence and its impact on transforming office dynamics from merely colleagues to efficient collaborators. We’ll also highlight how Insightful's productivity software can support this transformation.

Mattermost Pro Tips: How to get the most from group notifications in Mattermost

One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!

How to Send Password Resets via SMS and email using Node.js and Next.js

When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.

How Interpersonal Communication Can Benefit a Company's Bottom Line

Have you ever worked in a team where interpersonal communication was lacking, and it felt like everyone was working against each other? It can be frustrating and lead to a decrease in productivity. On the other hand, have you ever worked in a team where communication was effortless and everyone worked towards a common goal? It's a major game-changer!

Effective Online Communication Platforms for Virtual Classroom Engagement

Student-to-teacher interaction is an essential aspect of virtual classroom engagement. The goal of engagement and interaction in virtual learning is similar to traditional education. Its purpose is to build links, cohesiveness, and share information. You improve the learning environment by creating a social presence in your remote classroom. Both teachers and students can adopt tools of communication for online learning. The tools help them overcome many remote teaching and learning challenges.

Help Desk Ticket Workflow: How to Improve and Optimize

Establishing a quality help desk ticket workflow is the key to achieving quicker and higher quality resolutions. Not only does this achieve better outcomes for users, but it also improves business operations and makes service departments more cost-effective. Many of the issues that cause delayed responses, missed tickets, or return tickets for issues that weren’t resolved correctly are caused by broken or poorly optimized help desk ticket workflows.