Teams | Collaboration | Customer Service | Project Management

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How Interpersonal Communication Can Benefit a Company's Bottom Line

Have you ever worked in a team where interpersonal communication was lacking, and it felt like everyone was working against each other? It can be frustrating and lead to a decrease in productivity. On the other hand, have you ever worked in a team where communication was effortless and everyone worked towards a common goal? It's a major game-changer!

ActivTrak vs HiveDesk: A head-to-head comparison

ActivTrak and HiveDesk are good employee monitoring software tools that can help you gauge the productivity of in-house and remote teams. In this article, we’ll provide a feature-by-feature comparison of ActivTrak vs Hivedesk to help you decide on the right tool that suits your needs. We’ll also give you a powerful alternative software that can help you boost employee productivity.

Help Desk Ticket Workflow: How to Improve and Optimize

Establishing a quality help desk ticket workflow is the key to achieving quicker and higher quality resolutions. Not only does this achieve better outcomes for users, but it also improves business operations and makes service departments more cost-effective. Many of the issues that cause delayed responses, missed tickets, or return tickets for issues that weren’t resolved correctly are caused by broken or poorly optimized help desk ticket workflows.

WhatsApp for employee communication? 6 reasons why that's a bad idea

With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.

Mattermost Pro Tips: How to get the most from group notifications in Mattermost

One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!

Effective Online Communication Platforms for Virtual Classroom Engagement

Student-to-teacher interaction is an essential aspect of virtual classroom engagement. The goal of engagement and interaction in virtual learning is similar to traditional education. Its purpose is to build links, cohesiveness, and share information. You improve the learning environment by creating a social presence in your remote classroom. Both teachers and students can adopt tools of communication for online learning. The tools help them overcome many remote teaching and learning challenges.

Why Your Business Needs an Employee Scheduling Software

Efficiently handling worker schedules is critical for any business, irrespective of length or enterprise. Manual scheduling processes may be time-consuming and error-prone, leading to scheduling conflicts, ensuing in reduced productivity and increased costs. This is where the Scheduling Software for Employees comes to the rescue.

Navigating the BPO Odyssey: Past, Present, and Future with Derek Gallimore

In this enlightening episode of the Future Workforce podcast, our host Liam Martin engages in a comprehensive conversation with the BPO maven, Derek Gallimore. They delve into the fascinating world of the Business Process Outsourcing (BPO) industry, guiding listeners through a statistical journey of its performance, growth, and evolution. Beginning with a detailed look at industry-specific statistics, they paint a picture of the BPO sector's robust past and its dynamic present. The conversation further dissects profit margins in the industry, providing listeners with valuable insights into the fiscal mechanics of the BPO space.