Over the past few years, workforce engagement management has shifted its focus from task and quality management to prioritizing employee engagement. This evolution has sparked industry-wide interest, as WEM now enables managers to track and enhance employee engagement while also elevating the customer experience. Research shows that 92% of business executives agree that engaged employees work better, helping their teams succeed and improving overall results for the company.

Intranet decisions can either propel your company forward or slow it down, depending on the approach you choose. If you’re considering whether to build a custom solution or buy a packaged intranet solution, consider the implications each of them carry for your organization. The stakes are high — time, money and overreliance on IT resources are on the line — and the last thing you want is an intranet that’s more of a hindrance than a help.

In the fast-evolving world of Software as a Service (SaaS), customer retention is paramount. Users demand swift solutions and consistent service across various touchpoints. A multi-channel support strategy, which offers assistance via platforms like chat, email, social media, and more, significantly enhances customer satisfaction. Let’s explore the importance of multi-channel support, its numerous benefits, and the best practices for maintaining consistency across channels.

In an era where technology is the backbone of every industry, students are more connected to the future of work than ever before. As we progress through the 21st century, the intersection of technology and business is redefining career paths and opportunities. Students ask professional companies, “Please write my essay for me online as soon as you can” even more often these days because they have to account for multiple new tech- or business-oriented disciplines.

61 With remote work being the new standard, it is crucial to protect your team’s data and systems. I am sure you know that working from home brings new considerations regarding security. Even if your team is fully remote or only occasionally working from home, it is essential to be aware of these cybersecurity threats in remote work.

Is your team losing productivity due to persistent IT issues? A robust IT Service Desk can be the key to streamlining tech support and ensuring smoother operations. In this post, we’ll break down the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management.

Data is the backbone of modern organizations. Teams use data to gain insights about customer behavior, audit and optimize operations, forecast future events, and uncover hidden trends that can lead to growth. But while data is critical, many organizations still struggle to harness it effectively. For example, their datasets may be expansive, disconnected, or siloed across numerous platforms, so aggregating it and drawing tangible insights to drive positive change can be really difficult.

If you have a large company, multiple locations, or employees who work in the field, keeping track of employee attendance manually can be impossible. You may go an entire day without seeing all of your employees, so it’s hard to know if they’re where they’re supposed to be when they’re supposed to be there. Attendance apps can help with that.

29 Need help deciding whether to go with employee monitoring at your workplace or not? No worries, here you can find out the pros and cons of employee monitoring so that you can get a clear picture of how it affects productivity and organizational relations.

Want to get useful insights on time tracking software for freelancers? You are on the right page. If you are a freelancer, time is both an asset and a liability. Use it wisely, then it’s the former, otherwise the latter. That’s why freelancers must keep an accurate track of their work hours. However, the issue is, which solution is right for them? In this blog, freelance tracking time software will take center stage.