The first rule of change management is that people don't like to change, and anyone involved in managing a major change will tell you this is all too true. WIIFM is an acronym that stands for What Is In It For Me. In essence, it’s a truth that leverages some cold, hard facts about human nature to actually facilitate change. So, while it’s a bit of philosophical insight, it’s also a useful tool for organizational change. WIIFM helps by doing three things.

Last fall, we published a post on how despite the ongoing impact of Covid-19, Courier would remain committed to keeping our office in San Francisco and focusing our hiring efforts on local talent in the Bay Area. As the company has evolved, we’ve decided to shift our approach to a remote-first model.

Uncertainty has abounded for businesses in the past 24 months. Whether they adapted to operational transitions, supply chain disruptions, or hiring challenges, unpredictability was par for the course. Assessing this unpredictable business landscape, The New York Times notes, “at companies large and small, new and old, public and private, 2021 was a year that played havoc with expectations.

Want to jumpstart sluggish productivity in your organization? With a systematic training model in place you can do just that. Find out how to design and implement training and evaluate results using software to monitor remote employees - it isn’t just for remote staff monitoring!

It used to be that project managers and accounting teams would carry out their work completely independently, using disparate platforms incapable of integrating with one another. Today, however, collaborative work management solutions mean that you can manage and bill for your project all in one place. It’s important not to end up with a library of multiple tools that all provide different things, with no connectivity or communication between them.

Following the current world events, your company’s financial health is probably consuming your thoughts more than normal. You can be more cost-effective with your employees, time, and assets by collaborating in innovative ways. Many businesses save money by eliminating the need for several communication apps by using an all-in-one collaboration tool. Using a single tool allows you to focus on other integral parts of your organization.

Proactive live chat is a feature of live chat software that allows you to start chatting with visitors even before they initiate a conversation. This can be a great way to engage visitors and provide them with the information they need, while also establishing yourself as an authority in your industry. On a global average, over 70% of consumers have a more favorable view of a company that offers proactive customer service notifications and are more likely to purchase from that company.

The Help Desk Agent position at any IT Service Management operation is paramount to their longevity and success. Service desk agents require several skills since they are the ones in charge of bridging the gap between users and the company by acting as a point of contact for inquiries or problem-solving from a technical standpoint.