Teams | Collaboration | Customer Service | Project Management

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Radisson Customer Service & Digital Transformation Advice | Sr. Strategist, Alexandra Rodrigues

Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence. The conversation also covers: Netomi helps companies deliver higher quality customer experiences at scale with AI.

How to migrate to InvGate Service Desk in one day

Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.

Pandemic Paradigm Shift: Employees now spend 36% less time on strategy

Not all work is created equal—especially in our new, more agile work environment. Whether you’re an individual contributor, a manager, or a leader in the C-Suite, your day includes some mix of strategic work, skilled work, and “work about work.” Read this article in French, German, Portuguese, Spanish, Traditional Chinese, Dutch, Korean, Swedish, Italian, Polish, or Japanese.

9 Tips for Working Effectively With Developer Portals

The experience developers go through using developer portals is not always perfect. What leads to this? What is the difference between a perfect experience and one that does not work for developers? Sometimes, a poor experience might be a result of an unreliable API. However, most of the time, it is caused by issues with the website developers use to gain access to the APIs. This website is known as the developer portal.

7 Skills Every Customer Service Manager Needs

If you’re looking for an upward career movement in customer service, you need to be prepared to deal with difficult situations from day one. Be it face-to-face, over phone, email or even chat, whenever something goes wrong, a customer service manager will be the first point of contact for customer support agents trying to solve uncommon or complicated customer problems.

Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to the games they know and love. This strong sense of being part of a like-minded community and social element is what draws many to the pursuit, all while being afforded the freedom to take risks, progress towards set goals, and a chance to fail, while in a safe space.

Best Time Management Software for Small Business

Time is our most precious asset in work and life. According to productivity expert Oliver Burkeman, life is time management. The dictionary defines “time management” as “the analysis of how working hours are spent and the prioritization of tasks to maximize personal efficiency in the workplace.” As Burkeman suggests, though, effective (or ineffective) time management will spill into other areas of our lives, giving us more or less time for activities outside of work.

Build your Service Desk in 5 minutes with InvGate

5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.

You Need a Product Strategy with John Kodumal

In this month's "Hacking the Engineering Process" meetup, John Kodumal (CTO and Cofounder at LaunchDarkly) discusses his experience and thoughts on developing a reliable and successful product strategy for an efficient engineering team. This talk is recommended for founders, product leaders, and engineers interested in mapping their work up to strategy.