PSA software pricing: what the seat price never tells you
Most PSA shortlists die the same way a bad SOW dies: on a single line that looked precise and wasn't.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
New Templates in Miroverse: August 2026
In August 2026, our community published 227 new templates to Miroverse. This month’s drop spanned everything from retros and workshop canvases to SWOT and gap-analysis frameworks, with templates arriving in German, French, Portuguese, and Spanish, alongside a steady wave of English submissions. AI kept showing up throughout the month too, with several creators building out Miro Flows-powered boards for faster product discovery, idea validation, and decision-making.
The Agentic Pivot: Why the work around code matters more than ever
AI is accelerating implementation. The engineering teams who benefit most will connect context, orchestration, and accountability across the work around code. AI can now help engineers turn ideas into working code in minutes, but software delivery has always been more than just producing code.
What is Time Blocking? The Complete Guide to the Time Blocking Method (2026)
Time blocking is a productivity method that divides your day into dedicated time blocks for specific tasks, helping reduce distractions, context switching, and decision fatigue.
Best PSA software for agencies and consultancies in 2026
Best PSA software for agencies and consultancies in 2026 - ranked and compared. If your sales sit in one tool, projects in another, and billing in a third — while your actual profit margins disappear into a spreadsheet — this video is for you. Professional Services Automation (PSA) software pulls project delivery, resource planning, time tracking, billing, and profitability into one system so you can see whether client work is making money WHILE it’s happening, not at month-end.
Slack School | Get Started with Block Kit Builder
There’s a big difference between an app that just works and an app your team loves. In this episode, we'll show you how to use Block Kit to transform a basic approval app into a more user-friendly experience — all while seeing your changes in real time. Class dismissed!
Meet Zendesk Contact Center: The direct path to an agentic contact center
Great customer service should feel effortless, like magic. Yet legacy systems and bolted-on AI leave support teams trapped in complex mazes of disconnected tools, missing context, and endless ticket transfers. Meet Zendesk Contact Center: Your direct path to an agentic contact center designed for complete resolution, not just routing. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
PSA implementation: the margin-safe go-live map for services teams
Most PSA projects get sold as a software install and fail as an operating-model change. The license is the easy part. The hard part is whether utilization, rate cards, and project margin still disagree with each other after go-live — quietly, for weeks, while leadership plans as if the numbers are real. That is what PSA implementation has to solve. You are not swapping task boards.
7 best agency software tools for billable teams (2026)
Most “agency software” lists still rank task boards. Billable agencies need something different: a system that keeps multi-client delivery, capacity, and commercial truth on the same page while the work is still moving. I work at Teamwork.com. Earlier I ran delivery on the agency side — concurrent accounts, retainers that looked fine in the pitch deck, and resourcing grids that went stale by lunch.
7 best IT consulting software tools for 2026
There's a specific kind of dread that hits when two senior consultants are double-booked on different client programs and nobody noticed until the standup. The board looked green. The utilization report looked "fine." The week was already lost. I work at Teamwork.com now, and before that I spent nine years running client delivery at agencies.