What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Quick Replies on iPhone and Apple Watch
As another update to Riot.im mobile lands on Android (0.8.3) and iOS (0.6.12) — just a very quick update today to say that iOS now supports quick reply on iPhone and Apple Watch
Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up
Avail is building a community of responsible landlords and tenants by providing them with education, end-to-end tools, such as tenant screening, and customer service to support them in their rental experience. In this guest post, Co-founder and CTO Laurence Jankelow talks about how the Avail team went from pulling in different directions to uniting behind key KPIs and how that focus allowed them to scale.
Mattermost Dev Talk - Slash Commands
Watch a presentation on Mattermost slash commands. Presented by Jesse Hallam, a Mattermost core committer.
New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard
Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.
RealtimeBoard: Get started in 90 seconds
With this intro, you will learn what RealtimeBoard is and get a quick start on how to use it with your team.
What's Good: Conversion Tracking in Zendesk Chat
Measure your business goals and grow your bottom line with conversion tracking in Zendesk Chat.
TSU Webinar - February 2018 - Chart and External Reports
Learn all about how to make the most out of charts and external reports in our latest TSU webinar!
Customer Story: How CharlieHR took a radical approach to team structure and OKRs to accelerate growth
CharlieHR is a two-year-old London-based startup that created a free platform to help small businesses manage everything related to human resources. They are 18 people strong, used by a few thousand companies all over the world, and successfully just launched a paid version of their software.
Matrix Communities land on iOS and Android!
Hello Riot.im fans! As the latest release of Riot.im lands on the App store, Google Play and (we’re pleased to say once again) FDroid, Phase one of Matrix Communities is now live across all platforms.