Teams | Collaboration | Customer Service | Project Management

%term

Vivantio Roles and Permissions

Are you a company with multiple departments using the same ITSM platform or an IT service desk with multiple technicians? If so, you might want to enable roles and permissions. Roles and permissions are crucial because they determine who–and what departments–can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

10 Online To-Do List Apps to Watch in 2020 (Free and Paid)

When was the last time you forgot to do an important task? And, when was the last time you decided to create online to-do lists, but never kept up to it-because obviously, who has the time to pull out a pen and paper to note everything down? Well, you are not alone. It’s a human tendency to forget things, and later regret not being efficient at task management.

Year in Review: Top 10 Articles of 2019

What a good feeling it is to look back at our past year knowing we’ve been more successful and productive than ever. Among other things, we opened our new office in London, as well as launched our partnership program and productivity calculator. Last but not least, we also made some great improvements to our website and logo – that’s right, we had a rebranding. And we are not stopping here.

The Definitive Guide to Customer Service Standards in 2020

Customer service is what truly makes or breaks your business. Every interaction your support team has with end-users is essential in shaping their perception of what your brand represents. Customers, at each stage of their journey, expect a good standard of service and will not appreciate slow, unprofessional answers. In fact, we found out that 56% of consumers globally have stopped doing business with a brand due to a single bad service experience in the last 12 months.

Mattermost installation: The important details for sysadmins

ChatOps is about bringing conversations, tools, files, and automation into a single space. Mattermost has a number of plugins that support ChatOps and real-time DevOps workflows through integrations with developer tools like Jira, GitLab, GitHub, Bitbucket, and Jenkins. At the core is the Mattermost Server.