Teams | Collaboration | Customer Service | Project Management

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AI: Lessons from the past and hopes for the future w/ Genevieve Bell | Experts Unleashed | Atlassian

Professor Genevieve Bell is technology’s first fortuneteller. After 18 years as Intel's resident anthropologist, Genevie joined the Australian National University, where she started ANU’s School of Cybernetics. Today, Genevieve is the 13th Vice-Chancellor and President of the Australian National University.

What is Resource Allocation? Guide For Driving Efficiency

Resource allocation is a crucial aspect of project management that involves distributing available resources efficiently to achieve project goals. Effective resource allocation ensures that the right resources are used at the right time and in the right amount, ultimately driving project success. ‍ Are you… ‍ ‍ In this guide, we will explore the concept of resource allocation, its importance, and practical steps to allocate resources effectively.

How to Make A Gantt Chart? 7 Easy Steps Walkthrough + Examples

If you’re still fiddling around with the question, “How to make a Gantt chart?” You have come to the right place. A Gantt chart in project management is vital today for various reasons: In this advanced guide, we’ll learn everything you need to know about Gantt charts—from tips on how to create the best Gantt charts to how you can use Nifty, an all-in-one project management tool, to create winning Gantt charts on the fly.

How 200+ Agencies Invest in Their Own Marketing w/ Pete Caputa & Karl Sakas

What got you here won’t get you there. You’ve probably heard that phrase before. And it probably couldn’t feel more applicable than it does right now as we round out 2023. So, the question is: Are you going to keep doing more of the same? Or do something different in 2024? If you’re in that latter camp, then you’re going to get some encouragement (and hopefully some useful ideas to implement) from today’s guests, Pete Caputa and Karl Sakas.

How To Measure Operational Efficiency in 2024

Organizations that aren’t committed to continuous improvement risk becoming static or being left behind. Waste and inefficiencies happen, of course, but organizations motivated to reduce or remove them will have a better chance of succeeding in a competitive marketplace. Implementing a successful operational efficiency plan can help your company reduce waste and increase productivity without sacrificing the quality of your product or service.

Impact of AI on employee experience - from onboarding to workflow automation: Insights from AI expert Christina Kucek (podcast recap)

We recently sat down with AI expert Christina Kucek, Executive Director of Intelligence Automation at CAI, to talk about the myriad ways artificial intelligence is shaping the employee experience (EX), what to consider when implementing AI in the workplace, and lots more.

Call center process flow charts: Templates for all types

A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. Additionally, using a process flow chart can reduce call mismanagement by establishing accountability and boosting agent productivity. In this article, we’ll explore what a call center process flow chart is and its five types.

Unmasking impostor syndrome: 15 ways to overcome it at work

Whether you’re personally dealing with imposter syndrome or trying to prevent it on your team, we’re here to help. In this article, we’ll walk you through what imposter syndrome is and how to overcome it from both the individual's and the manager's perspectives. No one wants to feel like an imposter at work. But the truth is, imposter syndrome is a real thing that can negatively impact mental health and well being.