✅ Setting up for success with Zendesk WFM: Editing schedules and managing time off
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⚡️ In this session we deep dive into editing schedules once they are generated, how agents view and interact with schedules, and managing time off and shift trades.

⏳ Timestamps:

00:00 - Intro

00:14 - Generating schedules

01:48 - Bulk editing start and end times & bulk delete shifts

07:08 - Bulk add shifts

10:22 - Bulk add tasks

13:21 - Bulk add time off

16:08 - Agent view of schedules

18:24 - How agents request time off

20:29 - Admin view of time off

23:47 - Time off rules

26:32 - Agents view of approved time off

26:55 - Agents team scheduling view

27:58 - How agents trade shifts and how admin manage shift trades

34:01 - How agents can change their timezone view and push schedule to Google Calendar

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