Teams | Collaboration | Customer Service | Project Management

AI is now part of banking and insurance processes under regulatory scrutiny in many organizations: credit scoring, insurance eligibility, employee monitoring, and surveillance of regulated conversations. The EU AI Act (also: AI Act) is the European Union's answer to the associated regulatory challenges and has the greatest impact on financial services firms.

Wondering what AI in project management can actually do? This article breaks down what it is, what it looks like in practice, how to tell whether your firm is ready, and which tools to consider.

Not every AI knowledge base does the same job. Some are designed to deflect tickets before they reach your team. Others sit behind the scenes, feeding agents the right answer at the right moment. A few try to handle both roles, though the depth of each varies considerably. The decision usually comes down to three questions: Does the tool need to live inside a platform you already use, or can it operate independently? How much AI actually ships with the base plan versus what requires an upgrade?

The employee experience platform market is more competitive than ever, with numerous solutions claiming to transform your digital workplace. But which platform actually delivers comprehensive capabilities, and how do you choose the right one for your organization?

Performance management has been broken in most organizations for a long time. It was designed for offices, where managers could track progress through proximity and ambient visibility. Remote work removed the ambient visibility. AI is now removing the need for most traditional performance proxies.