Teams | Collaboration | Customer Service | Project Management

Rocket.Chat provides queue management settings for incoming Omnichannel conversations. This helps you set the queue behavior, as well as the agent and visitor experience. In this video, you'll learn about the configuration options, including waiting times in queues, sorting chats based on specific parameters, and the number of chats an agent can handle at once. Keep in mind that chat assignment also depends on your workspace's Omnichannel routing type and the routing settings.

Rocket.Chat's Omnichannel apps enable you to connect with your citizens and customers through various channels, including WhatsApp. The WhatsApp Cloud app provides direct communication between Rocket.Chat and WhatsApp using the WhatsApp Cloud API without needing third-party services. In this video, you'll learn how to install and use the app in your workspace. Keep in mind that assignment of conversations to agents depends on your workspace's Omnichannel configuration and routing settings.

Rocket.Chat provides different WhatsApp apps that you can use to connect with your citizens or customers. When using the apps, you have the option to monitor the status of outgoing WhatsApp messages. This video shows you how to do so using webhooks.

Learn how the revenue team at Asana uses an AI Teammate to respond to every rep and partner request within minutes—even when no one is available to answer. Chapters: More from Asana.

When everyone on your team is using AI, output goes up. But Relevance AI Co-founder & CEO Jacky Koh noticed something unexpected: the vector gets shorter. More work. Less progress. In this closing keynote from Canvas 26 Sydney, Jacky Koh and Poorva Bhardwaj share what it's actually like to run a company where agents and humans genuinely work side by side — and what that's taught them about alignment, unintentional AI adoption, and what it takes to turn a successful pilot into org-wide change.

94% of Culture Amp's engineers use AI tools. 81% say it makes them faster. But only 48% say it makes the work higher quality. That gap is exactly what this session is about. At Canvas 26 Sydney, Rhiannon Gaskell and Eric Grigson share what Culture Amp learned from six months of research into AI and engineering productivity — and how those findings are guiding a deliberate shift toward agentic AI across their entire product organisation.

Spiraling again, are we? That’s textbook Miss Communication.