Teams | Collaboration | Customer Service | Project Management

Since the global pandemic, almost every fabric of the workplace has changed. Today, remote and hybrid setups have become the norm, and employees worldwide expect better support, flexibility, and personalized experiences from their workplaces. In this whirlwind of change, HR teams are now tasked with meeting these growing demands and providing efficient employee support.

A knowledge base is an internal or customer-facing library dedicated to a specific topic, product, or service. The goal of a knowledge base is to be a repository of information for those who are learning about a topic, so they can find the information they need. Knowledge bases can help customers find answers to questions they have, which helps minimize customer service requests. Learn how to increase customer satisfaction by following four easy steps.

As technology evolves and AI creates new ways to innovate and streamline work, operations professionals find themselves at a crossroads. AI isn’t just a concept—it’s changing how organizations work, right here, right now. But there are two sides to the coin. While AI presents unprecedented opportunities, it also comes with challenges.

The Munich Security Conference (MSC) 2025 convened world leaders, policymakers, and security experts in a crucial moment for global stability. Against the backdrop of geopolitical realignments, emerging technological challenges, and the growing need for digital sovereignty, this year’s discussions were centered on fortifying Europe's strategic independence, enhancing transatlantic cooperation, and embracing technological resilience.

Is your organization NIS2 compliant? Spoiler alert: if you haven't gone through a specific NIS2 alignment process, then the answer is probably no. With the introduction of the NIS2 Directive, organizations across industries, including those managing critical national infrastructure, are under increasing pressure to upgrade their security measures. It’s crucial that organizations take active steps toward compliance now to protect their operations and secure internal communications.

As an IT executive, you’re at the core of the company’s collaboration, working at the intersection of people, processes, and product. And more than likely, you’re not doing it alone. To better understand the IT leader’s pivotal role in driving innovation and operational efficiency across the company, The Work Innovation Lab, a think tank by Asana, recently surveyed and interviewed IT professionals, including top execs from industry leaders like Google, Slack, and Okta.

You’ve settled into your workspace, a steaming cup of coffee in hand, ready to dive into the strategic plan your boss eagerly awaits. But just as you begin – Ping. A Slack message from your finance partner: “Don’t forget to send budget requests by EOD.” You barely process this before – Ping. An email from your dentist’s office reminding you to schedule your biannual cleaning. You take a breath, but – Ping.

After working with a rare, high-performing product team, Dave Baines and Sam Quayle were inspired to bottle that experience and build the product development consultancy, Hyperact.

This month, we’re introducing powerful new integrations and updates designed to make your workflows smoother, your collaboration sharper, and your creativity limitless. From AI-powered mood boards to upgraded templates and doc enhancements, these updates help you work smarter, not harder. Want to take your Miro expertise even further?