Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

How to use lists in Slack to collect and triage requests

When you receive a request in Slack and have to manage it in another tool, tracking the task can feel tedious and information can go missing. With Slack lists, you can simplify the collection process, quickly triage submissions, and discuss requests where everyone who needs to see them can — right in Slack!

Centaurs, cyborgs & clones: 3 ways organizations are using artificial intelligence

The way we collaborate is going through a massive transformation. Already, there are many ways teams can use artificial intelligence to work together more effectively; as we move further into the future, it seems all but inevitable that the technology will have an even more profound impact on collaboration. While the emergence of AI-powered collaboration capabilities is no doubt exciting, organizations need to figure out how to balance innovative functionality with data sovereignty and security.

Effective active listening: Examples, techniques & exercises

What if we told you listening wasn’t as simple as, well, just listening? In fact, different types of listening go beyond learning—you can also listen to improve your relationships, deepen your connections, and build trust. In this article, we’ll walk you through the different types of listening and show you how active listening can help you listen to understand—not just respond.

How to drive innovation with OKRs: an interview with experts Jeff Gothelf and Josh Seiden

Today, organizations are grappling with high interest rates, cost pressures, declining revenues, and the transformative influence of new technologies like AI. For this time of tremendous uncertainty and complexity, Jeff Gothelf and Josh Seiden believe that OKRs (Objectives and Key Results) pave the path forward.

Rocket.Chat included in the Secure Communications Solutions Landscape, Q2 2024 by Forrester

In a rapidly changing digital landscape where secure communication is critical, organizations constantly seek robust solutions to protect their sensitive data and ensure seamless collaboration. While cloud enterprise collaboration solutions provide convenience and a wide range of features for effective collaboration, they do not always provide sufficient controls. There is also a growing awareness of the risks posed by consumer-grade apps used for work-related communication.

Stand Against Chat Control: Protecting Privacy and Data Security in the EU

As a company committed to ensuring secure and private communications, Wire vehemently opposes the EU Commission's legislative proposal known as "Chat Control." This proposal threatens to establish an unprecedented mass-surveillance apparatus in the European Union, undermining the very foundations of privacy and data security.

Design effective Generative AI solutions with Cloudflare architecture templates in Miro

If you’re already using Miro as a digital canvas for collaborative work, you know it excels at workflows like ideation, planning, and process design. But did you know you can also use Miro to visually map out your Cloudflare infrastructure and service deployments for your next Generative AI solution? In this post, we’ll introduce a set of new, ready-made Cloudflare architecture diagram templates available in Miro, designed in partnership with Cloudflare.

The power of vulnerability in the AI era, featuring author Mike Robbins (podcast recap)

As artificial intelligence gains traction in the workplace, authentic human connections — including showing vulnerability — are more important than ever to build trust, foster effective collaboration, and inspire innovation.