Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

How DocuSign's research & design teams use Miro to build a customer-centric culture

In 2003, DocuSign set out on a mission to accelerate business and simplify life for companies and people around the world by offering a better way for people to sign documents electronically. And they’ve been successfully doing so for consumers and corporations across the globe ever since. As the pioneers of e-signature technology that helps to connect and automate business operations, DocuSign has revolutionized the way documents get shared and signed online.

How to Optimize Your Notification Logic with Automations

Notifications are an essential building block of every modern application and are now a core part of the user experience. They let you interact with your users by, for example, alerting them to potential risks, informing them about new product features, or simply engaging them through friendly check-in messages. Care must be taken, however — from the user’s viewpoint, the line between being engaged by relevant, timely notifications and feeling harassed can be thin.

How To Write an Inspiring Customer Service Vision Statement

What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people's professional lives. Vision statements encapsulate these motivations in (hopefully) tidy declarations, and these derive from the values that people saturate them with.

7 Useful Tips to Create an Ideal Work Environment

Our environment has an impact on us mentally and physically. We can also say that this has major implications for our productive and creative days. The majority of us may work in environments that might sacrifice comfort, function, and livability — but without these aspects, it’s difficult to focus and invest your energy. The more comfortable and positive the surrounding vibe is, the more creative and efficient you will be.

Discussing Decisions! A Basecamp pricing experiment

A raw, unedited conversation between two 37signals' two co-founders, Jason Fried and David Heinemeier Hansson, about a recent decision they made on trying a new pricing model for Basecamp 4. They discuss the decision to try a new pricing model, some of the reasons behind the decision, the tradeoffs inherent in making a decision like this, how it only applies to new customers rather than existing customers, the value of timeboxing experiments, and a variety of other topics.