When it comes to customer service metrics and call center KPIs that measure team efficiency, no metric does a better job than average handle time (AHT). A high average handle time signals critical red flags that need to be attended to immediately. This includes warnings about process inefficiencies, the quality of the training you offer, the ease of access to information and resources, and more. So it’s essential to monitor your average handle time, at all times, to make sure it stays low.

A focus on internal communication is important for any organisation if you want it to function effectively. Good internal communication is also integral if you want your employees to consider your company a nice place to spend hours of their day and the work that you do to be worth their blood, sweat and tears. The employees should feel that they can communicate freely with their colleagues as well as the management team of your business.

Hacking the Engineering Process is a San Francisco-based meetup, which opens discussion for software engineers and tech enthusiasts to share their thoughts on leading topics, pose thought-provoking questions for each other, and learn more about how various engineering teams measure developer productivity amongst themselves.

There’s a new trend on the rise, and it goes by the name of “the great resignation.” What is this, you ask? It’s simply when millennials quit their six-figure jobs in droves. Why are they doing this? Many say they’re burnt out, exhausted from working long hours for little reward, and this is not exactly about a monetary reward! Others cite a lack of purpose or meaning in their work as the reason for their departure.

Are you seeking Telegram Alternatives? Then read this blog to learn about alternatives to Telegram and get a quick overview. Telegram is a cloud-based instant messaging software that is freeware and cross-platform. End-to-end encrypted video calling, file sharing, VoIP, and other functions are also available. It was released in October 2013 for Android and on 14 August 2013 for iOS. Nikolai and Pavel Durov, who were also the inventors of the Russian online social site RK, launched Telegram in 2013.

During a recent panel discussion hosted by The Economist, "Cloud, collaboration, and connectivity: How can seamless communication be delivered?", M-Files CEO Antti Nivala took on some of the toughest issues facing businesses in our time of digital transformation. For many, the new ways of working are freeing, but there are unanswered questions: How do businesses communicate seamlessly in a work-from-anywhere world? What does a good office environment look like in the cloud era?