“Every opportunity that a company has to celebrate something, no matter how small or large that something is, they really should take advantage of it to lift the morale of the employees.”1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books.

[In part I of this blog series we saw an overview of our DBaaS design. In this blog (part II) we discuss the automated MySQL primary failover design in some detail.] We use the hashicorp consul and a custom consul watcher service, along with the orchestrator service, to inject proxySQL route changes in the event of a MySQL primary failure in a shard. Consul cluster

In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: By the end of the article, you’ll know everything you need to interact with customers and teach your teams how to master every customer interaction they have. Let’s get started.

‍Throughout the workweek or during the process of any project, even the best small teams can hit obstacles. Issues with miscommunications, unproductive meetings, too many emails, and not knowing what the other members of the team are doing can all work together to stall your team's productivity and efficiency. The term Team Efficiency refers to a team achieving maximum productivity with minimal wasted effort or expenses.

Picture the following scenario: you get your usual cup of coffee, are ready to start your workday, log into your team collaboration tool on your computer. Then you are immediately greeted by your colleague who sends you a cute kitty picture with a “good morning” message. What are the chances this is a hacker sneaking into your computer and stealing your data? Well, it turns out this is something very likely to happen if you don’t have a safe workspace for secure messaging.

Much like every other aspect of virtually running a business, technology has drastically changed customer service. There are constantly new channels for customers to reach out to businesses. An important addition to this growing list of channels is a customer service chatbot. In this blog, we talk about everything you need to know about a customer service chatbot.

Languages are complicated, and every language is complicated in different ways that can be hard to understand without learning every single one of them. Some languages form words from multiple characters while others have symbols that represent entire concepts. Some feature words without pluralization or gender and rely on context for that while others have two or even more genders for words. Some are very phonetic while others pronounce words seemingly at random (cough English, though cough).