Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Big questions, big answers: What's top of mind for CX leaders in 2021

In late January 2021, CX executives and industry leaders gathered for an intimate conversation with CNN anchor Fareed Zakaria, author of 10 Lessons for a Post-Pandemic World, to discuss the challenges that business leaders currently face. Zakaria’s book spans political, socioeconomic, environmental, and public health considerations and shows us how business and world events are inextricably tied.

How we engineered an Activity Feeds solution at Freshworks

Freshworks is a multi-product SaaS company offering numerous products in the customer experience, ITSM and CRM space, including Freshdesk, Freshservice, Freshworks CRM and more products you can find on our website. As you might imagine, there are various capabilities like notifications and emails that each of these products must offer, instances where the technology involved is deep in terms of complexity. We would benefit as an engineering organization by solving them exactly once.

A Guide to Digital Transformation in Customer Support

In the business world, the necessity of successful digitization is becoming unavoidable, and there may be no area in which digital transformation is as important as customer support. Consumers have questions and problems, and they want them addressed immediately and on their own schedules. As a result, lots of companies are pouring resources into their digital transformation projects. Unfortunately, those efforts often fail due to a lack of planning or lack of employee buy-in.

Understanding Customer Retention and 7 Effective Retention Strategies

Customer retention is a crucial part of any business’s operations. You’ve heard it all before – it’s much easier to get an existing customer to buy from you again than it is to win new customers. Your chance of selling to an existing customer is between 60–70%, compared to 5–20% for a new customer. Do you spend time marketing to your current customers and drawing them back into your sales funnel?

What's the Deal With Privacy in Enterprise Applications?

Popular enterprise collaboration platforms help get the work done, but can their data collection policy result in a breach? Here, Wire’s Chief Revenue Officer Rasmus Holst provides a detailed overview of enterprise collaboration applications and the potential risks, along with ways to maintain security and privacy for organizational communication.

Top 6 Push Notification Services for Developers in 2021

Most people who interact regularly with smartphones and tablets are familiar with what a push notification is. They want their calendar application to post an alert to their mobile or desktop interface, for example, whether or not they have the app open or their screen locked. If they want to change when, how, or if they receive notifications at all, they simply adjust those in the application settings. For app developers, push notifications are a great way to keep users engaged with a product.

Become The Most Productive Person You Can Be - 8 Productivity Lessons From Top Entrepreneurs

Whether you’re testing the waters or already jumped in, one of the best ways to become the most productive business person you can be, is by learning from the experiences of top entrepreneurs.

3 ways to keep your remote teams engaged

The shift to remote work has disrupted many traditional organizational processes and company cultures. Too many of our day-to-day activities are quite challenging to replicate virtually. Now, shoulder tapping and meetings have become even more of a burden, and it seems more difficult to keep employees feeling happy, appreciated, and engaged with their work and colleagues. The struggle is real.

3 ways to keep your remote teams engaged

The shift to remote work has disrupted many traditional organizational processes and company cultures. Too many of our day-to-day activities are quite challenging to replicate virtually. Now, shoulder tapping and meetings have become even more of a burden, and it seems more difficult to keep employees feeling happy, appreciated, and engaged with their work and colleagues. The struggle is real.

Top 5 reasons you should join the new M-Files Community

The new M-Files Community launches on March 15, and you're invited to join us. Why should you join? As an M-Files customer or partner, you need access to expertise. Maybe that expertise comes from our internal team of technical experts. Maybe it comes from other customers who face the same challenges as you. Maybe it comes from your Customer Success Manager. Either way, by posting a question on the new M-Files Community, you can get the answers you need.