We’re incredibly happy to count on many new exciting features and improvements on Rocket.Chat 3.12. To keep you updated, we listed the hightlights of our newest release, including UX/UI and Omnichannel improvements. Make sure you check it out! If you wish to view the full release, click here.

Leaders from Monzo Bank, Octopus Energy and Slack on how getting corporate culture right allows teams to thrive

Everyone has their own tried-and-true methods to jumpstart creativity. For many, the process involves physically writing down ideas on Post-it® Notes and then huddling around the whiteboard to flesh them out with colleagues. But as remote and distributed work environments become the norm, teams need a new way to ideate and collaborate online while still allowing for independent exploration with pen and paper.

You do your best to provide outstanding customer service. You work hard, follow best practices, and go the extra mile to try and deliver a positive customer service experience. But how do you know if it’s working? To really understand what your customers think about your company, you’ll have to ask them. That’s where customer satisfaction (CSAT) surveys come in. Customer satisfaction surveys are a great way to find out how you’re doing — and how you can do even better.

For software products of every scale, emails are the de facto standard for notifying your users. It’s a fast, cost-effective, and readily accessible channel for reaching your users, especially if you’re sending transactional emails or generating event-driven alerts. In this post, I’ll go over three ways to send emails with Python. Apps can leverage Python for sending emails for an array of use cases.

Too many customer experience initiatives don’t even get their business case approved. Why is that? Usually because the business case is just weak. It lacks a clear focus on measurable deliverables that will have a positive financial impact on the business. To make the board invest in your CX business case you must show how the initiative will do one, two, or all of the following.

When a company first starts out, the team is often cross-functional in its nature. This overlapping of responsibilities allows a company to be scrappy and grow quickly without too much overhead. Over time and through this period of growth, companies start to expand and develop more definition in terms of its different internal functions: sales, marketing, customer experience, operations, finances, and more.