Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

How to make virtual meetings count with Asana's Meeting Manifesto

Whether we’d like to admit it or not, meetings are a fact of work life. When conducted consciously, they can be a highly effective tool for sharing ideas or making decisions. Unfortunately too many of us have experienced “bad” meetings, the kind that turn into a laundry list of status updates rather than a productive meeting of the minds. So what’s a team to do when the best way for them to align is to meet in real time?

How to anticipate your customer needs and solve them

People don’t generally open their wallets to spend money without getting something in return. Even when making a donation, there’s an incentive like feeling good or connecting to a cause. To be successful, businesses need to tap into unmet customer needs and offer solutions. Sounds simple — but how do you actually find out what’s on your customers’ minds?

Why Cloud 100 startups are investing in CX

This year we’ve seen an unexpected acceleration of cloud and software companies, driven by the sudden shift to remote work. In particular, business-to-business (B2B) software is “having a moment,” and the trend seems likely to continue. In this context, the announcement of this year’s Forbes Cloud 100 List takes on a new significance.

Tips for teachers: using an online whiteboard for remote classes

In March 2020, I had to transition four business classes with over 150 students to a fully online experience, due to COVID-19. Since the class simulates a business environment, I knew I could interact with my students the same way I interact with remote corporate teams, through clear and timely communication. In this post, I’ll go over what worked for me, and give some tips for how you can set your own classes up for success in a remote environment.

How to thrive in the next normal of distributed work

Some companies are struggling to keep up with our new normal. Research from Asana reveals nearly half of employees surveyed globally said company-wide goals had been deprioritised since remote working began, with 47 per cent saying those goals have changed at least once during that time – and 60 per cent haven’t increased communication on such issues. “I think the current new normal is coping,” says Alex Hood, CPO of Asana. “The next normal is thriving.”

How to Get Your Executives' Blessing for Your Information Management Project

If you had to make a list of some of the major reasons why an information management project might fail — particularly those that are a part of full scale digital transformations — a lack of executive buy-in would undoubtedly be right at the top.

Improving performance (and more) through load testing

Have you ever wondered how many active users your application can handle at the same time? If so, you’re not alone. Here at Mattermost, we’re building a highly concurrent messaging platform for team collaboration that needs to potentially serve up to several thousands of users simultaneously.

Asana tips: How to get from request to deliverable, fast

Read this article in French, German, Portuguese, Spanish, or Japanese If your team has a work intake process, then you know how challenging it can be to manage requests in a timely, effective, and headache-free manner. In addition to making sure you get all of the information you need to complete the request, you also want to make sure every ask gets handled in the right order, and that no task gets lost in the shuffle. Luckily, there’s a better way.

A business's guide to customer reviews

Customer reviews have become a key step in the customer journey, with a whopping 95 percent of customers reading reviews before making a purchase decision. Customers always had the power to recommend (or discredit) a brand to their friends or family. But being constantly connected has given them greater ability to influence many other customers' buying decisions as well, whether they’re posting a Tweet or writing a Yelp review.