Teams | Collaboration | Customer Service | Project Management

We’re firm believers in the power of open source. By being open, we’re able to share with the world - and sharing is one of Rocket.Chat’s core values. As a part of our open-source commitment and our mission to empower our community, Rocket.Chat is proud to launch our very own University program!

Efficient customer support plays a crucial role in your business’s overall growth and continuity. It starts with communicating with your customers using the right tools and platforms. With the increased technological trends today, you can easily reach out to your customers using live help chat software. This tool helps you stay connected with your customers and remain ahead of the game no matter the competition within your niche.

The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.

Microsoft and Slack have a history that goes back to 2016 when Microsoft attempted to purchase Slack. The deal did not materialize, and in response, Microsoft created its collaboration tool, Microsoft Teams. Slack and Microsoft Teams boast 12 million and 13 million daily active users, respectively – a direct result of the pandemic and the increase in remote work.

Certainly yes, why not? We all know that the HR teams are the backbone of offices of all shapes and sizes, as they are the ones who identify and bring potential and skilful resources to the company. The automation of the HR workflows would beyond any doubt, help the HR department save time from doing the repetitive mundane tasks of talent acquisition, hiring, employee onboarding, employee management, payroll, performance appraisals, and others.

An internal investigation recently uncovered a vulnerability (identified as CVE-2022-21706) in Zulip’s invitation links. Specifically, a reusable invitation link could be used to join a different organization than the one it was created for. As a result, there was a potential for users to join any organization without an invitation (and bypassing domain restrictions). This vulnerability was discovered by the Zulip security team, and has now been fixed for all Zulip Cloud organizations.

The scale of the not-for-profit (NFP) sector in Australia continues to grow. With the global crisis, there is a great opportunity to innovate, rethink, and venture out for the future of the sector. Last December 9, 2021, Convene sponsored a panel discussion about the investment of NFPs in innovation during these times. The session is part of the Governance Institute of Australia‘s (GIA) Not-for-Profit Governance Forum 2021.

The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.