Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

Any type of career a person chooses will require developing a relevant skill set. Sometimes it’s largely a matter of gaining a pertinent body of knowledge—doctors need to learn as much about the health and medical fields as possible, for instance. People who choose to work in customer-facing roles have to learn a set of skills that are as much about honing personality traits as learning facts. Working with customers can be immensely rewarding for people who enjoy helping others.

When someone tells you they spent hours on the phone with customer service, it’s usually a horror story. We all know the tropes of the genre—torturously long waits, endless transfers, inescapable hold music... But at Zendesk, some of our support agents take pride in their longest customer calls.

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 is no longer supported. If any of your servers are not on ESR 5.25 or later, upgrading immediately is required. With our simple upgrade steps, it takes only a few minutes. Extended Support Releases are releases that will receive backports for high severity or high-impact security fixes for the length of their lifecycle.

This article is all about knowledge bases, what they are, and what you can learn from the best ones. By the end of the article, you will know what the best knowledge base examples are, what makes them great, and how to get started. Let’s dive in.

Rocket.Chat Mobile App 4.11 will be launched next week with many exciting new features, improvements, bug fixes, and user experience development efforts. Here is an overview of what you can expect 🙂

In the past six months, the world—and work—has changed dramatically. Priorities have shifted, teams that once sat together everyday are distributed, and ways of operating are different. As an organization, how do you maintain alignment between people and teams in this new environment? How do you sustain clarity about what your goals are and how to achieve them? Objectives and key results (OKRs) are one way of creating clarity in an organization.