In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationship in Part 1 of this series. CIO Review continues its Q&A with Eric in Part 2 where they discuss current trends and the future of B2B customer support.

When we created Element we defined one of its primary goals as supporting and growing the Matrix ecosystem. So when GitLab proposed that Gitter, the leading developer-focused chat platform, could be stronger as part of the Matrix network, we knew we couldn’t miss the chance!

The market research firm crunches the numbers to show how Slack pays for itself – several times over

If you had to guess, how much time do you think you spend on manual work? Looking back, it doesn’t alway feel like a lot, because “manual work” can take so many different forms: setting up documents, routing work, creating reports—the list goes on. But manual work is a huge contributor to work about work, the busywork that takes up 60% of every workday.

At its core, a digital transformation is all about taking the business you have today and helping it evolve into the organization you WANT to be running tomorrow through a newer and more innovative approach to technology. It’s a way to modernize your infrastructure, improve user experience, and create a bold new company culture — all at the exact same time. It is possible to get this all wrong, however, and the results could be disastrous if you’re not careful.

We’ve all heard the stories of companies going above and beyond to provide their customers with incredible support: Some of these stories are heart-warming. Some are inspiring. And some garnered good PR and attention on social media. One thing they all have in common, though: None of them is scalable. No restaurant could afford to deliver an airport steak to its entire customer base. And while giraffe bread hit the mark, it wouldn't be advisable for companies to take every branding suggestion.

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationships. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport effectively addressing these issues?

Hello Element folks, By the time you read this, desktop and web users should be on Element 1.7.8 (if not, please upgrade!) We have a round up of highlights for you from the last few Element Web updates; 1.7.6, 1.7.7 and 1.7.8.