How Who Gives A Crap uses Slack to serve over half a million customers
Who Gives A Crap CEO co-founder Simon Griffiths leads a global team who use Slack to redefine toilet paper and do good in developing countries.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Real World Information Management Use Case: Sharing Information and Documents with Customers
Thanks in no small part to the fast-paced digital world that we’re now living in, companies of all types NEED to be able to share information quickly and efficiently with their customers. It’s no longer a recommendation, but a requirement.
M-Files Administrator: Undelete and Destroy Objects | Intelligent Information Management
If you delete an object in M-Files it is not lost permanently, instead it becomes deleted and can still be found by performing a filtered search by a system administrator. The administrator has to have full control of the vault or the right to see and read all objects (including deleted ones).
How expert facilitators run great online meetings in Miro
The perfect meeting is an elusive concept. We’re all familiar with the mind-numbing “I talk, you listen” model of the corporate presentation and the chaos of open-ended brainstorms with no clear takeaways. If our calendars are starting to look like brick walls of meeting blocks, this pattern can lead to frustration and burnout. It’s time to challenge the status quo and make meetings more efficient, engaging, and interactive.
The psychological ingredients of high-performing teams
In each episode of our original podcast Teamistry, we studied the qualities that helped real-life teams pull off incredible feats.
What's New at Zendesk: Set your team up for success
Not only do customers expect you to respond immediately and with context, but they expect you to be accessible on every channel. To resolve each issue with care, agents are tasked with an endless list of tasks. Shawna and Andrew walk through the importance of setting your agents up for success in order to deliver the best CX for your customers. Catch Hannah Bastian demonstrating how this all works within Zendesk.
What's New at Zendesk: Conversations Are the Future of Service
Your host and product expert, Andrew Forbes, is joined by Zendesk’s EVP of Product, Shawna Wolverton. Join us to discuss how Zendesk is delivering a service solution with three components to address common CX problems: managing a growing number of increasingly complex customer requests, supporting their agents and internal teams by improving productivity and efficiency, implementing service fast with the ability to customize and optimize as their needs grow and change.
What's New at Zendesk: Work the way that works best for you
Shawna and Andrew know you have some pressing questions. How do you enable all of this on the backend? How do you set up your Zendesk in a way that it allows your customers to have conversations with you anytime, anywhere, and empower your team with the context, tools, and workflows to process these conversations? Stick around to see a demo by Jeremy Korman as he explains how to serve your customers well and set your team up for success.
What's New at Zendesk: Make it easy for your customers
We all know what conversational experiences are- we experience them every day in our personal lives, but when we interact with a brand or a business it's a different story. Listen to Andrew Forbes and Shawna Wolverton discuss how Zendesk is offering a solution making it easy for your customers with conversational experiences. Also, wait to see this in action with a demo from our very own Polomi Batra.
What's New at Zendesk: Conclusion
Hear a final discussion from product expert and host, Andrew Forbes, as well as our EVP of Product, Shawna Wolverton, talk through all the amazing launches we announced in Q4 and some key takeaways. Thank you for joining us and we look forward to seeing you in 2021!