To commence this discourse regarding effective employee communication we shall, before all else, formalize a definition for the term. The above is an example of over-inflated written communication. Big words are used making the sentence unnecessarily complex.

A work order is a documentation of a job or service request that is issued to track and monitor the status of the request which is raised by either a customer or internal stakeholder. Companies that provide field service, or operate in industries that involve regular inspection or maintenance of equipment or machinery deal with work orders frequently.

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there.

One of our favorite things about Mattermost is that it makes it easy for teams to collaborate on projects and topics in specific channels. Today, we’re excited to announce that Mattermost users can now easily carry conversations over to a video conference and screen sharing with Jitsi, a leading open-source video conferencing solution.

The COVID-19 pandemic left conference organizers and event planners in a tough spot. Hosting a virtual conference seems to be the natural move for organizations that had to move away from face-to-face events in 2020. However, organizing online events might seem overwhelming for a few people.

Like the perfect storm, 2020 blew in and turned business on its head. And today, business operations, offices, and even customers look quite different. According to a recent McKinsey survey, over 75 percent of customers in the U.S. have tried something new when it comes to how they shop, the services they use, or how they communicate with companies. Many of these changes are likely to stick around long after the pandemic is over.

Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything else. Their emphasis on customer-centricity shows how customer service values can reap a wide-reaching impact on the growth of any company. If you get the culture right, customer service values will follow. In growing companies, support reps are riddled with steep targets to be on the right side of service metrics.