Freshservice Integrations: Automate Business Workflows With Workativ Assistant
Using Freshservice? Then this blog is for you. Not using Freshservice? Then this blog is for you. Confused? Read on then.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Automate your Jira Cloud processes and workflows with Workativ Assistant
How Jira integration with Workativ Assistant can speed up workplace support You might’ve heard the term “Jira” used by any of the members in your product team at your company irrespective of what role you’re in. To make it clear for you, Jira is actually a tool developed by the Australian Company, Atlassian. It is used for bug tracking, issue tracking, and project management.
OneDesk for Engineering Firms
Learn how you can utilize OneDesk's helpdesk and project management features for your engineering firm.
Your Business Information Should Work for You... Not Against You
Information, in all its formats, is the lifeblood of business. Yet, it is an asset that’s often poorly managed, and therefore, provides less value than its potential. Let’s face it. Information only has value when it is refined and used for decision-making. So why do we not treat information with the respect it deserves? There can be many reasons for this, but I believe that fundamentally, it is about ease of access and use.
What is Email Tracking and How to Use it for Customer Service
People barely consider email tracking to be a new thing these days. Salespeople and marketers have been using it for the last 15 to 20 years to engage with leads in a better manner and develop an email marketing strategy that actually delivers! Some of you might be wondering – what exactly is email tracking? And is there a hidden opportunity to use email tracking to provide better customer service? Keep reading to find out.
Part 2: Ouch! Solve the pain caused by your current B2B customer support system.
The right B2B customer support software means never having to say goodbye. In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.
IDOARRT: Lead Effective Meetings #Miroverse template by Hyper Island
IDOARRT is a simple tool to support you to lead an effective meeting or group process by setting out clear purpose, structure, and goals at the very beginning. It aims to enable all participants to understand every aspect of the meeting or process, which creates the security of a common ground to start from. The acronym stands for Intention, Desired Outcome, Agenda, Rules, Roles and Responsibilities and Time.
Nifty Tutorial: Creating a Task from an Email
Learn how to forward an email from a project member's email address to a project to create a task automatically!
How Limelight Networks speeds up sales deals with Slack Connect
Sales The edge cloud services provider connects with prospects and customers in Slack channels to manage rapid sales cycles and build customer relationships
How to Be Productive at Home?
According to a survey by Workopolis, 90% of people believe that Telecommuting contributes to more productivity. However, these are the people who have had a practice of working from home, unlike most employees today, who find themselves in an unprecedented situation in the year 2020 as a global pandemic rages and their bosses have ordained work from home as mandatory. Initially, the new work order may look heaven-sent and a miracle.