Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Integrate LastPass with Workativ Assistant and Automate User Provisioning

Did you know that 50-60% of today’s organizations still rely on manual Identity Access Management (IAM)? While password management technologies like LastPass enable administrators to provision and monitor users across IAM applications, it requires admins to manually change these factors for each individual within the organization. This system can lead to lapses in access restriction and ultimately large losses in time, money, and security.

How to use Jira Software & Confluence Cloud together

Did you know that 76% of Jira Software customers said they shipped projects faster after adding Confluence? Go deeper on features and integrations for managing agile projects in Jira Software & Confluence Cloud that are guaranteed to set your team up for success. Jira and Confluence product marketers walk you through how to take advantage of workflows, templates, reports, and more to organize your team and collaborate efficiently. They also share tactics for helping your team reach their full potential on Jira and Confluence as you grow.

Transform Enterprise Collaboration with a Start Up Mentality

Can Wang, Sr. Product Designer, Enterprise at Upwork, will share why having a start-up mentality can improve cross-functional collaboration and build stronger design partnerships within the Enterprise organization. Miro is an online collaboration whiteboard platform. At Miro, we’ve built a platform for modern work, enabling collocated, distributed, and remote teams to communicate and collaborate across formats, tools, channels, and time zones — without the constraints of physical location, meeting space, and whiteboard

How to increase remote team alignment with Goals

Chances are, your company and team priorities have changed since the beginning of this year. And you’re not alone—45% of global companies say their goals have changed at least once since moving to remote work. Without a clear communication strategy, it can be difficult to know how these new priorities impact individual work. Communicating team goals and aligning as a team is already hard to do when you’re working together in the same office.

Mattermost integrations: Sending and receiving data with outgoing webhooks

In a previous article, you learned how to receive data from an external source. In this article, you learn how to send a request or data to an external source using outgoing webhooks. As you learned from the first article in this series, we already receive alerts in Mattermost when the temperature of our fridge is too high. But what if we want to send a request to our fridges to give us the current temperature?

7 Things to Consider When Integrating Your Helpdesk and Project Management Software

Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a joint study by Avanade and Sitecore, 52% of businesses use technology to help deliver better customer support operations. As the world gets increasingly digital, service providers should deliver support through these channels.

Courier Live: Sending notifications from a Jamstack site

Paul Chin, Jr from Begin joins Aydrian and shows him how to use Begin to stand up a simple website with a form to send to Slack & SMS using Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API. Begin: Effortlessly ship web apps & APIs on AWS

Top 5 Strategies for Effective Organizational Communication

Effective organizational communication is crucial for any successful business. Not only will it lead to more effective outcomes, but it will also help to boost employee engagement, collaboration and workplace satisfaction. Organizational communication refers to all types: from verbal to written, from formal to informal. Making sure that you have an effective strategy is key to helping your business thrive. Here are 5 key strategies to help you improve your organizational relationships.

Part 1: How Artificial Intelligence Is Affecting the B2B Customer Support Sector

We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.