In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies, but rarely know much about their employees.” This is now more relevant than ever. It is a no-brainer that organizations that invest in employee engagement see huge improvements to their customer experience. Satisfied employees equal satisfied customers. How/where can you start with improving employee experience?

How Freshdesk integration with Workativ Assistant can help speed up workplace support Did you know that after a bad experience with a brand, consumers are four times likely to stop shopping with them? So how can you provide the experience that your customers want? By keeping your employees engaged. Because engaged employees provide better customer service. And better customer service translates to customer retention. Get it?

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 will no longer be supported. If any of your servers are not on ESR 5.25 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

The last quarter has seen some exciting developments with Teamwork Spaces. Now, you have the ability to create content without having to start from scratch with our new Template Gallery; you can easily share and collaborate on content with clients and stakeholders using our new Public Page Share feature; and you also have the ability to export a space as a PDF.

Engineering Four ways Slack can help engineers find their ideal state of flow

We’ve all gone through goal-setting exercises at work—but how many of those goals felt relevant, achievable, or personal? Despite the time and energy most teams put into goal-setting at the beginning of the quarter or year, we rarely see the same level of follow-through. That’s because workplace goals are often disconnected from our real work. To set achievable goals, we need to connect them to our day-to-day work.

To remain competitive as a professional services provider for rapidly growing and evolving companies, consultants have to deal with an ever-more-complex business environment. Very often, today’s projects have a broad and large scope, involving global locations, multiple stakeholders, and of course, high client expectations. These days, meeting those expectations often requires beating the odds.

We released Zulip Server 3.1 today. This is a bug fix release, containing a few dozen cherry-picked changes since Zulip Server 3.0.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences.