Why we reimagined Slack for iPhone and Android—and what we learned along the way

The recent shift to remote work and physical distancing has forced many organizations, including Asana, to rethink how they connect and communicate as a distributed team. Building inclusive communities must be a part of that shift. Being fully remote—compounded by living through a global pandemic—makes it even more critical to be intentional about creating an inclusive community.

Managing change isn’t just a normal part of business, it’s a normal part of life. Yet learning how to manage change well doesn’t come naturally, it’s a skill that has to be developed and honed. That’s especially true for organizational change, which often involves a lot of moving parts, including different people, systems, technologies, and goals. For your desired changes to take root, your organization needs people that possess change management skills.

Working remotely has become the new normal in light of the ongoing pandemic. That being said, some people have found themselves struggling to make the transition. Many have already fallen victim to burnout due to the shift in work environments. However, certain software can make collaboration a lot easier. Communication apps like Slack help you stay in touch with your coworkers even when you’re all working from home. Still, not everyone will be compatible with it.

Last week, the leading software review platform Capterra announced that Rocket.Chat has been named Top 20 in these two categories: Top 5 Most Popular Live Chat Softwares, Top 20 Most Popular Remote Work Softwares. Capterra is a free online service that helps organizations find the best tech solutions to succeed. We are humbled to see our efforts recognized by such a well-known authority for tech platforms!

What began as a joke about how convenient it would be to eat coffee on the way to class became somewhat of a dorm room experiment that led to the creation of Eat Your Coffee. Since then, we’ve grown our team and EYC (Eat Your Coffee) has scaled tremendously. We also moved to being a 100% remote company a few years ago with the help of a handful of tools, including Asana.

Increasingly, customers are expressing their strong, independent selves by helping themselves and solving problems on their own. In fact, high performing customer experience teams are 76% more likely to offer self-service for just this reason, according to Zendesk’s Customer Experience Trends Report, 2020. However, simply offering a standard knowledge base portal isn’t enough—the design of your help center affects your customers’ experience with your brand.

With how fast industries move, technologies advance, and current events shift, organizational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.

Customer service is not as easy as you think it to be. Since customer service represents the face of your company to customers, your support team should be very careful when handling customers and customer issues. One wrong move and it can bring down the reputation of your company. Whether you’re considering a career in customer support or you are looking to hire a customer service representative, here is what you need to know.