Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel of choice. From ticket deflection to smart automation, the impact of AI on customer service is announcing itself in surprising ways. A customer can now start a conversation over chat, continue it via phone, and pick it up later over email within the same conversation thread.

With e-commerce swiftly becoming popular all over the world, chat bots have become the new rage where every business online is ready to invest in them. Chat bots for customer service have become essential as this software application has proven to be an excellent online collaboration tool when it comes to automated conversations with clients.

Stop playing ticket volleyball with your B2B customers When you stop playing ticket volleyball with your B2B customers--bouncing tickets from agent to agent or even dev ops—and achieve swift ticket resolution with the right B2B customer support software, everybody wins. We conclude our four-part series about how a B2B customer support software solution like TeamSupport can help solve the many points associated with your current customer support system.

As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools along the way to address needs as they are identified.

Sales The global customer data platform stretches across organizational boundaries and stays in sync with more than 40 partners and 20 customers in Slack Sales

Break down silos and build up communication among teams. In today’s hyperconnected world of business, it’s hard to believe that silos still exist between departments. Sadly, they do. But with the right B2B (business-to-business) customer support software, it’s easy for support, sales, and product development teams to all have full visibility into the history of the customer, what products they are using, and what communication has occurred throughout the relationship.

Although Element is working with companies around the world, our busiest region is Europe and in particular European governments and public sector organisations. There are multiple reasons, but three of the biggest are: Data ownership, open collaboration and privacy are driving the use of Matrix Element’s messaging and collaboration solution, being based on the open source Matrix project, is decentralised.

Hi everyone, We are incredibly excited to announce that Riot is now Element! In fact we have simplified all our naming: Element is also the name for New Vector (the company behind Riot) while Modular, our flagship Matrix hosting service, has become Element Matrix Services. For those discovering us for the first time: Element is the flagship secure collaboration app for the decentralised Matrix communication network.