The facility management industry is unique. You’ve got customers with all different types of buildings and a wide array of needs and demands. This means there’s isn’t a “blueprint” for how to deal with customer issues as they arise. Fortunately, B2B customer support software exists to help! Here are a few reasons why facility management leaders need support software to optimize their operations…

Gone are the days when artificial intelligence (AI) was a mere buzzword. Today, AI is transforming our lifestyle. AI enables machines to perform a myriad of tasks with minimal human interference. Whether in sales, marketing, or customer service, AI has revamped business processes. According to a recent Gartner report1, 55% of established companies have started making investments in AI or have prioritized it for their immediate plan of action.

A common part of a growing company’s journey is beginning to build and sell multiple products, along with the original one you used to launch the business. As that happens, your relationship with customers will necessarily evolve and you may need to reconsider what customer-centricity looks like for your brand.

We live in a world where 76% of excutives believe a cyber breach is inevitable. While the risk is clear, 44% cannot find the budget to do something about it, while other 41% cite lack of resources as being the biggest hurdle. So is this just how it's going to be? Are we surrending to cyber criminals?

Your customer service team is made up of a variety of humans, each with different levels of knowledge. That comes with risk. Someone who is new or unfamiliar with a certain issue could say the wrong thing and fail to provide the solution a customer needs. For that reason, many organizations employ scripts within their call centers. Call center scripts clearly lay out what a customer service representative is supposed to say in response to a specific problem.

Wire has been carefully selected by over 550 Enterprises up to date – for its security, usability and advanced feature set. Yet, we are often competing with "shadow IT" – from politicians using Telegram or Signal to global organizations like Continental banning WhatsApp. Even in this competitive landscape, Wire comes out on top.

And by maps, I mean the blog post below...

The all-new Freshworks Marketplace is in full swing and in case you haven’t had a look at it yet, now would be the perfect time to check it out. Over the past month, we have been steadily adding more and more intuitive and easy-to-use apps to the Freshdesk Marketplace. From an app that drastically reduces the number of tickets you encounter to an app that helps you get up to date on the latest data protection and privacy protocol, we have you covered.