Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Design Sprints with Miro: "Hacking" Templates to Achieve Your Goals

Ever feel like you're staring down the barrel at a difficult problem and just spinning? We did too. Enter design sprint methodology—and the daunting task of planning, organizing, and executing in an impactful way. A Miro template, plus a few tweaks, helped us minimize the overhead so that we could actually focus on the real problem at hand, rather than getting distracted by the process.

Why 'Set It and Forget It' Information Governance Matters More Than You Realize

Anyone who has ever spent an appreciable about of time working with business information knows full well that the sheer volume of content within their deployment is growing by the day. But at the same time, the variety of content is also on the rise — which can easily lead to governance issues before you know it.

Post-pandemic trends from a futurist-what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the lives of billions of people around the world and many of those changes are here to stay. The good news is that the pandemic has also shown that many businesses are able to adapt and thrive. Bernard Salt AM, one of Australia’s leading social commentators on trends, business, and society, has a hopeful view for the future.

How to encourage customer self-service?

We know that companies have been trying to persuade customers to use self-service for at least the past ten years, with mixed success. Now due to the pandemic it is being adopted at unprecedented rates according to the Boston Consultancy Group. So how do we encourage customers to carry on using self-service portals when life returns to ‘normal’?

Raymond Lam on Boardroom Data Hosting | Convene x CSIA Webinar

For many boards, knowing where their data is stored gives them much needed peace of mind. How should boards choose how their data is stored? Raymond Lam, CEO of DrewCorp Services, points out a key thing boards need to remember. This quote is from Going Digital in the Boardroom: Considerations and Challenges, a webinar powered by Convene and the Corporate Secretaries International Association, held on January 27, 2021.

How to Send Emails with Node.js [3 Different Ways + Code Tutorials]

Almost every web application needs the functionality to send transactional emails in response to various triggers. Events like account registration, password resets, purchase receipts, and user verification are among the many tasks today’s applications need to accomplish via email. These emails are crucial for notifying users of important updates and enabling key user workflows in your application. This post explores three different options for sending email from within a Node.js app.

7 Tips to Increase Productivity When Working From Home

Don’t work from bed. You want your bed to be a place of peace and calm, not work stress. Liz Grossman Kitoyi The situation we are in right now, the pandemic and our so-called “new normal”, has made some drastic changes to the global work scenario. Many global employers opt for work-from-home to save our economy from a new depression. Little did we know that we’d be facing a slightly different depression. Yes, I know, working from home sounds peachy.