Teams | Collaboration | Customer Service | Project Management

Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer needs is the key to providing better customer service and growing your business. In this blog, we cover the A-Z of customer needs to help you create a product or service that is in line with everything that your customers need. Table of contents (click on a link to directly read the section of your interest)

If your application sends emails to confirm new accounts, reset user passwords, or handle billing and invoicing, then it’s sending transactional emails. This kind of functionality is extremely common, so naturally there are a lot of vendors that provide these services. But which transactional email API is right for your application?

Over the years, document management systems have evolved to the point where they've become a major contributing factor to the productivity of your organization... or they can be, under the best possible circumstances. So how do you lean into the strengths that make these solutions so powerful, taking advantage of those "best circumstances" at every opportunity? By making seven little changes to your approach that add up to a big, big difference before you know it.

Looking for remote working software for your team? Remote working has become as common as working in an office. And the availability of various software has made it even more feasible for an entire team to work remotely in perfect harmony. But how do you choose the best software for your remote company? In this article, we’ll cover all the basics of remote working software. We’ll also list down the seven best software, along with their key features, pricing, and user ratings.

Subtasks are an item in OneDesk that represents the break-down of complicated tasks into smaller ones. They act similar to any other item and have the same functionality. When you create a subtask, you are creating a regular item. This means that you can unlink it, delete it, assign it separately, move it to another project, or update its status.