Teams | Collaboration | Customer Service | Project Management

Confused about the differences between productivity vs efficiency? Productivity and efficiency are both crucial metrics when it comes to assessing the performance of your business. In fact, they’re so extensively used that most people use them interchangeably! However, even though they’re closely related, they’re not the same thing.

Mike Cannon-Brookes, co-CEO of Atlassian, joined Stewart Butterfield, CEO of Slack, to paint a picture of the future of work

Millennials were outsiders in the workforce for a long time. It was a big challenge to manage them well. How do you drive them? How can we organise the work environment in such a way that they can thrive? As an established Millennial Coach, I can share with you that the millennials are a precious and highly emotionally intelligent generation that can be steered towards the greatest things. Partially, today's world is that enjoyable due to the brilliance of myriad millennial internet entrepreneurs.

Building a great product isn’t enough to stand out in the market. What you need is a compelling message—one that speaks to your audience and is unique to your brand. How do you make sure you’re telling the same story to every customer across every touchpoint? One key tactic is writing a positioning statement.

You've put in the work to build an excellent call center. You've hired for the right skills, given everyone the best possible training, started tracking your performance, and you've even created a wonderful workplace where your agents can work and collaborate. Then 2020 happened. The COVID-19 pandemic closed offices and sent employees home. As the days away from the office added up, returning to "business as usual" in your call center anytime soon seemed less and less likely.

The debate about the effects of the recent global pandemic and lockdown is ongoing. Experiences differ, but at the end of the day, we’re still all in the same boat – trying to navigate the new remote work reality. To understand how these events have impacted the industry and our clients, we ran a Work From Anywhere Survey. The results are in, and we’re ready to share the findings with you.

If you’ve been collaborating with coworkers remotely, you’re likely familiar with project management systems centered around Kanban boards. After all, they’re one of the most efficient ways to organize your workflow. It’s the sheer efficiency that drove Chanty to develop its own native Kanban feature, but we can talk about that later.

It’s easy to think the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning. After you make a sale, your business needs to keep showing the customer that your product is valuable. Whether you succeed or not comes down to the team you have promoting your products and growing the customer relationship. That’s where a customer success manager comes in.

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that companies throw around to stay relevant in today’s hyper-competitive market. It is a lifetime promise to your customers. It may sound very simple but it involves modifications to your business strategy that places more importance on caring for your customers than simply outperforming your competitors.