For your customer success team to thrive, they need to have the right solutions in place and also the knowledge of how to efficiently utilize these resources. Here are six ways companies are using B2B customer success solutions to crush the competition…

Why Data? At Facebook, there’s a well known phrase that goes “Data wins arguments”. I wouldn’t say that at CloudApp we’re a deeply argumentative bunch, but we do like to come up with hypotheses, test them, and see the results.

The news that Slack has acquired the intellectual property behind Atlassian’s HipChat and Stride chat and messaging services, has left its users wondering, “What next?” All that’s clear is that Atlassian will be discontinuing HipChat and Stride and providing a migration path to Slack for users. When that happens, and what that actually means is unclear. So, if you’re one of those users, and you’re considering your alternatives, what should you be thinking about?

We’re excited to announce the launch of our integration with WhatsApp Business Solution. WhatsApp is a simple, reliable, and private way to talk to anyone in the world and lets people stay in touch with friends, family and businesses–anytime, anywhere.

SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.

SAN FRANCISCO–(BUSINESS WIRE)– Zendesk, Inc. (NYSE: ZEN) today reported financial results for the fiscal quarter ended June 30, 2018, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com. All results and guidance are based on the revenue recognition standard ASC 606.

We’re closing out July with some great new apps.

Artificial intelligence, or AI, is slowly becoming a part of our daily lives. Siri and Alexa are now household names, and their users have grown accustomed to how easy they make it to access information. And while these types of virtual assistants are primarily for personal use, AI also presents huge opportunities for businesses, particularly for customer service.

Like any other profession, a career in customer service comes with its own hurdles and challenges. With so much information out there and a steep learning curve, it is very normal for an individual, new to this space, to find customer service daunting in the beginning. This article is aimed at helping you get started in customer service by preparing you for the most common challenges you will face in support.

Riot.im Web 0.16 is here, and it lands some serious upgrades to core functionality, including: replies, a brand new composer and (at long last) full integration with Jitsi web conferencing!