What's Good: Knowledge Capture App in Zendesk Guide
With the Knowledge Capture App, you can ensure that the knowledge on your team is consistently documented, building and enriching it over time.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Mattermost Dev Talk - React & Redux Performance
A talk about writing performant React and Redux code. Presented by Harrison Healey, a Mattermost core committer.
Future of customer experience in BFSI - #FreshThink
Here's what industry leaders foresee as the future of Customer Experience in BFSI
Understanding the Net Promoter Score (NPS) and Customer Success
Companies will go to great lengths to find out what customers think about their business. From expensive surveys to focus groups and everything in-between, customer information traditionally isn’t obtained overnight or on a shoestring budget. But, with this information now being so vital to customer success teams, a standardized method of obtaining real information at an affordable price has emerged. Known as the Net Promoter Score (NPS) it asks customers one simple question…
Customer Experience in BFSI - #FreshThink
Check out the video where BFSI leaders answer to what Customer Experience means to them.
The Art of Customer Experience
In any organization, it's important to have the right customer experience strategy. Here's Beth with 'The Art of Customer experience'.
Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale
LONDON–June 7, 2018–As part of its continued growth in the enterprise market, Zendesk, Inc. (NYSE: ZEN) today launched new collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily.
How Customer Expectations Changed Over The Years In BFSI - #FreshThink
This year at IAMAI FintechX, we interviewed a few BFSI Industry leaders and here's what they have to say about Customer Expectations.
WTF is Zendesk?
Get the lowdown on where Zendesk started, and how it's making business software for customer engagement cool.
How to Choose Customer Support Solutions at Different Growth Stages
The size of a business can be a defining characteristic for any interaction. When it comes to sales, they will approach and speak with you differently based on how many employees and offices you have. With this said, customer support interactions and expectations also vary based on what growth stage a company is currently in. So, how should your company approach customer support at each unique stage of growth and what’s the best technology for you (both now and in the future)?