Teams | Collaboration | Customer Service | Project Management

Did you know that 73% of businesses plan to launch SaaS products and make all their systems SaaS by 2020? Swiftly and Smartly, our World is shifting towards ‘Software as a Service’ era. Some of the saas companies are already there, while most others are likely to follow. Vendors and businesses are either building new SaaS products or acquiring the existing ones. Wait for a couple of more years and your workplace will never be the same again.

According to figures from Dimension Data, 84% of organizations that work to improve their customer service offering report an increase in revenue. Looking to invest in customer service, in order to put together a stronger team and boost your business? Here’s the exact way to hire a customer service representative in 2020.

There are many things to look forward to this year at Asana. So we talked to a few Asanas from our global offices recently to find out what they’re most excited for in 2020. From customers, to culture, to growth and mentorship, here’s what they had to say.

2019 was quite the year! For Scoro, it was all about making sure we’re offering the best quality service possible. That’s why we put all our effort into rolling out many great features and tons of updates to further improve the overall Scoro experience. Our team would like to thank you for choosing Scoro and being with us on this remarkable journey. We’re grateful to have you on board!

Many companies use Excel as their sales tracker tool. It’s one of the most popular database organization tools, so sales teams assume it’s the best software for tracking their activity. The reality is Excel isn’t an ideal sales tracker. It’s a complex software that can be a bottleneck for reps without Excel skills. More dangerously, Excel leaves room for error as a manual tool and limits analysis to hard-to-learn formulas and formatting.

Mattermost is starting a new open source campaign, this time around increasing the unit test coverage for the mmctl tool. The mmctl tool is a CLI application that mimics the commands and features of the current Mattermost CLI tool and uses the Mattermost REST API to communicate with the server. Using the tool, you can control and manage several Mattermost servers without having to access the specific machine on which the server is running.

In our previous blog on video support, we discussed how video technology is changing the customer support landscape. In this article, we’ll take a look at how video technology can help boost the customer support you provide. We’ll also take a look at the technology required to offer video support.