At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.

At our Zendesk AI Summit Deep Dive Community Event Principal Solutions Consultant, Business Architect Asa Engel presented the benefits of how the power of how Copilot can increase agent productivity, deliver consistent service, and ensure unforgettable service for your customers.

In this video, we'll explore the essential strategies and best practices to help you unlock the full potential of your organization's knowledge assets.

In this webinar, we'll show you how to effectively set up and customize any of our variety of chat-bots. Join us and we dive into how to engage your customers, gather information, qualify leads and opportunities, and help your customers self-serve just by using a Bot.

In this recording of the Zendesk Community - AI Summit Deep Dive, we explored how to elevate customer service with the latest AI innovations! This session covered key topics like Agent Copilot, AI Agents, and AI-Powered Voice. Watch to discover how these tools can help your team provide better support, automate common inquiries, and create smoother interactions that boost customer satisfaction.

In this episode of the Freshworks Explained series, Praveen breaks down how Freshdesk automation can transform your customer support operations. Learn how to streamline workflows, reduce manual tasks, and solve customer issues faster using three types of automation rules: Ticket Creation, Ticket Update, and Hourly Triggers. Discover how to automatically prioritize tickets, filter spam, notify teams, and ensure quick resolutions. Watch now to see how Freshdesk can enhance your team's efficiency and boost customer satisfaction.