Teams | Collaboration | Customer Service | Project Management

Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.

Continuously improve intent performance with clear, in-product guidance. Intent quality recommendations in Intelligent Triage surface signals that help you spot weaknesses, low-confidence predictions, overlapping definitions, and other issues affecting accuracy. Review qualitative insights, understand why predictions may be underperforming, and take guided action directly in context—so your routing and automations stay reliable as your business grows.

Global organizations are redesigning service operations under pressure from AI, rising customer expectations and fragmented systems. Boomi and Zendesk leaders break down what it takes to integrate data, automate workflows and upgrade legacy processes. A strategic discussion for companies modernising how they serve customers at scale. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Brent Westerkamp, Director of IT Services at Vermeer, an industrial and agricultural equipment manufacturer serving customers in over 60 countries. Vermeer took its IT team from 11 to 165 people but the real story isn’t in the headcount. It’s how IT transformed from a cost center into now a strategic driver of the business in one of the most challenging operating environments. In manufacturing, the line doesn’t pause for technology problems.