The New Luware Nimbus Companion Makes AI-Driven Customer Service More Accessible
AI-driven Orchestration Layer: Harmonizing Human and Virtual Users in Microsoft Teams for Optimal Customer Journeys.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
AI Summit series: Contact Center
Welcome to the final session of our AI Summit deep dive series! Join Zendesk experts as they explore how cutting-edge Voice AI and Contact Center innovations are revolutionizing customer service. In this webinar, the team will showcase: How Zendesk Contact Center transforms CX with scalable, omnichannel AI-powered solutions The power of Voice AI Agents in automating routine calls—boosting efficiency while maintaining a human touch.
Workflow: How to create reminders on tickets that are on-hold
Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Intelligent triage: How to proactively request more information from your users in tickets
Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.
From Tickets to Trust: Why Support Should Own Retention
By Grant Stanis, CEO of TeamSupport Most CEOs still think of customer support as the team you call when something breaks. They measure success in tickets closed and response times. But in B2B, that’s an outdated—and expensive—way to operate. If your support team isn’t part of your retention strategy, you’re burning money and losing customers you already worked hard to win.
Freshservice ITSM: Modernize IT Operations with AI, Automation & Proactive Service Management
IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.
How to add WhatsApp channels to the Agent Workspace
Add WhatsApp channels to Zendesk Agent Workspace to manage business messages and connect with customers.
How B2B Support Software Drives Customer Retention and Growth
In B2B environments, customer support isn’t just a service function—it’s a strategic growth driver. But this growth doesn’t happen automatically. It takes the right B2B support software to transform reactive customer service into proactive relationship management. Rather than simply resolving tickets, modern support platforms can help businesses strengthen customer satisfaction, reduce churn, and uncover opportunities for account expansion.
Zendesk WFM Essentials of schedule management
In this webinar, Teresa walks you through the essentials of workforce scheduling in Zendesk, covering both automatic and fixed shift setups. Learn how to create locations, define shift templates, assign agents, and generate schedules that fit your team’s needs. Plus, get tips on managing intraday activities, handling agent time off, and using bulk edits to save time. Whether you’re new to scheduling or want to optimize your existing process, this session will give you practical guidance to streamline your workforce management.
The Best B2B Support Software to Boost Client Retention
Client retention is the lifeblood of B2B success, yet many organizations struggle to maintain lasting customer relationships. With the right B2B customer support software, businesses can transform their retention strategies and unlock significant profit growth. Research from Harvard Business Review shows that improving customer retention by just 5% can boost profits by 25% to 95%.