Customer Service

Workflow: How to create reminders on tickets that are on-hold - 2024-09-25

Sep 25, 2024 By Zendesk In Zendesk

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

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Personalization in SaaS Customer Support: Why It Matters and How to Achieve It

Sep 24, 2024 By Riley O'Donnell In TeamSupport

For software companies, competition is greater than ever and customers have many options to choose from. To stand out, your business must not only meet the growing demands of customers, but also make them feel valued and understood. Personalizing your platform drives loyalty and builds strong relationships, taking your business to the next level against the competition.

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Ten Fundamental Controls Every IT Environment Should Implement

Sep 24, 2024 By Vivantio Press In Vivantio

Building a secure IT environment within the context of an IT Service Management (ITSM) framework requires a strategic approach that integrates both security and customer service management best practices. Implementing critical security controls is essential to safeguard data, systems, and services from potential threats while ensuring the smooth and efficient delivery of IT services.

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How To Write an Inspiring Customer Service Vision Statement

Sep 23, 2024 By Riley O'Donnell In TeamSupport

What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people’s professional lives. Vision statements encapsulate these motivations in (hopefully) tidy declarations, and these derive from the values that people saturate them with.

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12 Must-Have Features of a Good Help Desk Ticketing System

Sep 23, 2024 By Riley O'Donnell In TeamSupport

What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?

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3 Components of the Customer Experience You Should Know

Sep 23, 2024 By Riley O'Donnell In TeamSupport

The concept of customer experience has become one of the main focuses of customer-facing teams, and for good reason. The customer experience is at the forefront of everything a company does for its customers, whether it’s the products and services they provide or the simple, everyday interactions between them. Concepts like customer-centricity and being customer-first are now at the forefront of a pioneering spirit in customer support and related fields, yet many companies are still falling behind.

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AI for customer success: Benefits + use cases

Sep 19, 2024 By Zendesk In Zendesk

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

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AI and the transformation of customer interactions | Zendesk

Sep 19, 2024 By Zendesk In Zendesk

Discover how AI is redefining the future of customer experience, and get best practices for your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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B2B Digital Transformation: Best Practices for the Modern Business Landscape

Sep 18, 2024 By Vivantio Press In Vivantio

B2B companies face the challenge of adapting to technological advancements while maintaining the traditional values of personalized service and trust-building. Digital transformation is no longer a choice but a necessity for businesses looking to stay competitive in this dynamic market. From automation to generative AI, B2B companies must harness the power of digital tools to improve efficiency, streamline B2B sales, and enhance the customer experience.

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How Freddy AI Guardian Ensures AI Safety, Privacy & Security

Sep 17, 2024 By Freshworks In Freshworks

Discover how Freddy AI Guardian, a responsible AI layer at Freshworks, safeguards your data and enhances AI safety. Sreedhar Gade, VP of Engineering for Cloud and Responsible AI, introduces the five pillars of Freddy AI Guardian: Content Safety, Privacy, Controls, Traceability, and Security. With advanced role-based access controls (RBAC) and state-of-the-art encryption, Freddy AI Guardian guarantees secure interactions with AI models. Find out how Freddy AI Guardian helps your business stay safe and compliant in an AI-driven world.

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