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Customer Service

Who Passed with Flying Colors? Highlights from the 2022 Airline Customer Service Benchmark Report

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand for flights is soaring – Delta Air Lines CEO Ed Bastian reported that March 2022 had been the carrier’s best month for sales in its history, while the four major U.S. airlines (American Airlines, Delta, Southwest and United) are planning summer schedules that are 4% to 20% larger than one year ago.

3 ways to deepen trust and build relationships through personalisation

Between the physical realities of COVID-19 and rapidly evolving consumer expectations, the Financial Services market has been forced to rethink the customer experience. Many firms are rushing to get to 100-percent digital and personalise each interaction—the numbers make it easy to see why: With the transition to digital comes the need to deepen trust, especially as we continue to reduce human-to-human contact.

Let's Get Phygital: Redefining the Retail Customer Experience with AI

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is also a necessary relationship facilitator as customer expectations evolve. Prioritizing the customer experience is now essential to driving loyalty and growing revenue, as retailers today compete on customer experience just as much as price.

Top 11 Help Desk Best Practices

A help desk software is designed to streamline customer conversations from across channels into one view, keep track of service requests, and resolve customer issues efficiently. Hence, it’s important for you to choose the right help desk software and implement the best practices to make the most of your investment. With help desk software, it becomes easier to delight your customers and keep your agents happy. But are you satisfied with your help desk service provider?

What does the future look like for customer support agents? | Ft. Laura Lakhwara, UIPath

Technological advancements are changing the field of customer support - and agents are noticing. Hear from Laura Lakhwara (Sr. Manager CS, UIPath) as she talks about how customer support agents can adjust to these changes to be successful in their roles. Netomi helps companies deliver higher quality customer experiences at scale with AI.

How to Identify and Address The 5 Most Common Customer Problems

One of the main roles of a customer support team is to identify customer needs and find solutions to customer problems. Dissatisfied customers will bring their issues to your attention by sharing negative feedback via social media, chat, email, while other unhappy customers won’t even report their issues but simply switch to one of your competitors.

What's happening to customer experience in this post-pandemic world? - Ft. Nick Mehta, CEO Gainsight

This post-pandemic world is changing everything - and customer experience is no exception. Hear from Nick Mehta, CEO at Gainsight, as he talks to Puneet Mehta (CEO of Netomi) about the changes he's seen in CX and Customer Success since the start of the pandemic. Nick Mehta is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field.

4 Examples Of Good Customer Service In Schools And What You Can Learn From Each One Of Them

Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-commerce store. When mentioned in relation to schools, it’s often overlooked. However, good customer service in schools can help build stronger ties with existing students and parents, as well as earn a reputation as a preferred educational institution that lasts for years to come.