An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

Understanding your customer support means understanding the metrics by which you measure success. With a proactive approach to customer support, ticketing agents can achieve resolution swiftly and effectively. This blog explores key performance indicators (KPIs) to better understand the effectiveness of your SaaS support team, and how TeamSupport can provide the tools to monitor your customer success.

For every business or service provider, organizational change is inevitable. Whether it’s responding to market shifts, adopting new technologies, or reorganizing for growth, businesses and service providers must implement change effectively to remain competitive. This is where Enterprise Change Management (ECM) comes into play. ECM refers to an enterprise-wide change management approach, ensuring that companies can adapt quickly and efficiently while minimizing disruptions to day-to-day operations.

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

The ITIL (Information Technology Infrastructure Library) framework is one of the most widely recognized and adopted sets of best practices in IT Service Management (ITSM). It provides a structured approach to managing IT services, ensuring that they align with business needs and contribute to overall success. This article will explore the ITIL framework in detail, providing insights into its history, core components, benefits, and certification paths.