Teams | Collaboration | Customer Service | Project Management

Zendesk WFM: Reporting and forecasting fundamentals

Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the essentials of reporting and forecasting within Zendesk’s WFM tool. Whether you’re new to WFM or looking to level up your skills, this webinar covers everything you need to know about: Understanding real-time agent activity, attendance, and status tracking.

Introducing Vivantio Dark Mode: Built for Focus, Clarity, and Choice

Vivantio’s new Dark Mode is more than a visual refresh — it’s the next step in delivering a workspace that feels as good as it performs. Service leaders and teams spend hours each day in their platform. Focus and comfort matter. That’s why Dark Mode was designed to reduce eye strain, improve readability, and create a calmer, more immersive experience — especially for those managing complex service operations across time zones and shifts.

Zendesk Deep Dive: AI Summit series- Copilot

Thank you for joining the first session in our AI Summit deep dive series focused on Zendesk Copilot! See how Copilot helps agents and admins work smarter and faster by guiding workflows, supporting agents with clear steps, and enhancing voice interactions in real time. Highlights include - Q&A Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Why InvGate Service Management is The Best Help Desk And Ticketing System (DEMO)

InvGate Service Management is a complete ITSM solution that empowers your support team to deliver outstanding service. It provides organizations with the following: InvGate Service Management's multiple capabilities make it the best solution to build a state-of-the-art service desk or help desk. Plus, its intuitive UX is perfect for expanding the solution to the rest of the organization and implementing an ESM strategy.

6 Trusted B2B Customer Support Systems Backed by Industry Leaders

Modern B2B teams require support platforms that align with how business customers communicate – using Slack, Teams, and AI‑powered workflows. The market has rallied around platforms with native business messaging integration and AI‑driven automation capabilities. These systems move beyond traditional ticket‑based systems toward account‑centric designs.