See our new AI enhancement in action!

Using Canned responses, you can now process service requests quickly and efficiently. You can customize these response templates to resolve major service requests faster. We have compiled the most essential canned responses for your customer service team.

Learn how to fix the forwarding check failed error in Admin Center. This tutorial also covers Troubleshooting issues with Gmail Connector, Gmail forwarding, and external email forwarding. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.

Automated ticket routing is a great way to boost your customer support. This video breaks down three essential rules for implementing an efficient ticket assignment process. Learn the benefits of automatic ticket assignment, understand what ticket routing is, and explore how to create effective ticket assignment rules.

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

In this webinar, we'll show you how to effectively set up and customize proactive chats to anticipate customer needs, improve response times, and enhance overall satisfaction.