Teams | Collaboration | Customer Service | Project Management

Vivantio

What is an ISV Partner: The Power of Strategic Relationships

Feb 26, 2025 By Greg Rich, CEO In Vivantio
Strategic partnerships with industry leaders like Salesforce and Microsoft can be a game-changer for companies in the SaaS and Customer Service Management sectors. These alliances provide seamless integration with widely adopted platforms, improving efficiency and enhancing the customer experience. By tapping into these ecosystems, businesses can reach new audiences, optimize workflows, and maintain a competitive edge.
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Deep Dive into Zendesk Voice Community Event

Feb 21, 2025 By Zendesk In Zendesk
On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.
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Vivantio

Optimized ITSM & Customer Service for ISVs

Feb 19, 2025 By Andrew Walsh, COO In Vivantio
Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.
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teamsupport

Tracking Success Metrics in Live Chat: KPIs That Matter in B2B SaaS Support

Feb 17, 2025 By Amanda Davis In TeamSupport
In the dynamic world of Business-to-Business (B2B) Software as a Service (SaaS), providing exceptional customer support is non-negotiable. One of the key tools that can elevate your support game is live chat. However, to ensure that your live chat is as effective as possible, tracking the right success metrics is crucial. In this blog, we’ll explore the critical Key Performance Indicators (KPIs) you should focus on to track the success of live chat in B2B SaaS support.
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What is a Ticketing System? Learn All The Basics And Its Benefits

Feb 14, 2025 By InvGate In InvGate
Are you looking to streamline your support processes and enhance customer satisfaction? Discover the power of a ticketing system in this informative video. We'll explore the essentials of a ticketing system, common mistakes to avoid, and what features to look for in these tools!
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teamsupport

Implementing Effective Workflows with Live Chat: Streamlining B2B SaaS Support

Feb 13, 2025 By Chris Crawford In TeamSupport
In the ever-evolving landscape of Business-to-Business (B2B) Software as a Service (SaaS), exceptional customer support is a crucial differentiator. One of the most potent tools to enhance customer support is live chat. At TeamSupport, we are committed to helping organizations implement effective workflows using live chat to streamline their support efforts and ensure customer satisfaction.
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