What is ITSM? The ultimate IT service management guide
IT service management can help your team deliver efficient, cost-effective IT services while meeting customer and employee expectations. Learn more in our guide.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Top 5 Benefits of Using AI Chatbots for Customer Service
AI chatbots have revolutionized the way businesses interact with their customers. By handling routine inquiries and providing immediate responses, chatbots free up human agents to tackle more complex issues. This not only improves efficiency but also enhances customer satisfaction. TeamSupport saw this right away when we implemented AI chatbots on our own website. After just a few short weeks of implementation, we saw: Thinking about activating AI chatbots on your business website?
5 steps to providing email support - Step 4: Building the customer experience
Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On May 20 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team- Ray Roth and Paddy Meleady- we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.
Where do I turn on messaging?
This tutorial guides admins through enabling messaging and setting up this communication channel with customers. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
What is CSAT? (+ how to measure it)
A customer satisfaction score—or CSAT score—is a customer engagement metric that measures a buyer’s contentment with a business’s offerings and services.
How TeamSupport Brought AI into Customer Support-Without Losing the Human Touch
Over the past six months, TeamSupport has been on a mission: bring the power of AI into customer support while keeping the experience personal. The goal? Scale our support operations to meet growing demand—especially from enterprise clients—without compromising on quality. And after a half-year of real-world testing, iteration, and plenty of learning moments, the results are in.
What is ITIL? The ultimate guide to the IT Infrastructure Library
The right Information Technology Infrastructure Library strategy can help your team provide a better customer and employee experience. Learn more in our guide.
The Modern CIO Perspective with Dennis Woodside | Sonja Browning Page
The role of the CIO is evolving and, at the intersection of technology and business outcomes, stands a new kind of leader. In this conversation, Freshworks CEO Dennis Woodside sits down with Sonja Browning Page, Director Consulting Expert at CGI, to discuss how CIOs are stepping beyond IT management to drive real business impact. Learn how empathy, agility, and an outcomes-first mindset are redefining the future of IT leadership.#CIO.
Hybrid Support Models: The Perfect Balance of AI and Human Expertise
Customer expectations are evolving rapidly, and businesses are constantly looking for ways to deliver faster, more efficient support without sacrificing quality. While AI has revolutionized customer service with automation and instant responses, human agents remain essential for handling complex inquiries, providing empathy, and delivering personalized experiences.
Proactive Live Chat in 2025: How Predictive Analytics is Transforming Customer Experience
Customer expectations have evolved dramatically over the past decade. In 2025, businesses can no longer afford to take a passive approach to customer service. The modern consumer expects instant, seamless interactions that anticipate their needs before they even have to ask. The solution? Proactive live chat powered by predictive analytics.