Setting up for success with Zendesk QA: Core functionality
Explore the core functionalities of Zendesk QA and learn how to navigate the platform and set your account up for success.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Welcome to the resolution revolution, powered by #ZendeskAI
When customers or employees are asked, "Was your issue resolved?" trust to deliver a five-star answer every time. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Maximizing ROI with Live Chat: Automation and Proactive Engagement Strategies
In today’s fast-paced digital marketplace, businesses must find innovative ways to improve customer experience while optimizing costs. Live chat has proven to be a powerful tool, not only enhancing customer support but also driving measurable financial returns. By leveraging automation and proactive engagement, companies can significantly increase efficiency, reduce operational expenses, and improve conversion rates.
What is Service Request Management?
Is your IT team overwhelmed with service requests? Are you tired of manual processes, lost requests, and frustrated users? Join us as we walk through the Service Request Management process step-by-step and explore best practices for improving it.
Relive the magic of Zendesk Relate: The future of AI-powered customer and employee service
Welcome to the resolution revolution. We unveiled the Zendesk Resolution Platform at, elevating customer and employee service for the AI era. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
From Incident to Problem: How Vivantio Scales Issue Resolution
Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.
How to report on first reply time in Zendesk
Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis.
How to create your first dashboard
Learn how to create, customize, and share Explore dashboards.
How to Master AI Data Integration: Tips for Operation Leaders
Data access has long been the lifeblood of business. But for today’s B2B SaaS companies, how data is accessed and utilized has dramatically evolved. For operation leaders, mastering the data integration process is now essential to making informed decisions and improving efficiency. If this scenario sounds familiar, you know how frustrating it can be to navigate fragmented data systems.
Streamline Ticket Management with Vivantio | Faster Support, Better Visibility
Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.