In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form.

A lot of companies react to growth pressures by trimming their customer support budget. That may provide some quick breathing room, but it’s not a prudent long-term solution. After all, it’s cheaper to retain a customer than to acquire a new one. And when we polled consumers on what factors inspire the most brand loyalty, 57% cited good customer service, making it second only to price. Luckily, there are ways to invest in better customer service without ballooning the budget.

In this article, we’ll compare Zendesk vs Intercom to find out which is the right customer support tool for you. By the end of the article, you’ll not only know all of the main differences between Zendesk and Intercom, but you’ll know which is the right tool for you. Let’s get started.

At first, this may seem like an esoteric article aimed only at a financial services audience that deals in arcane concepts like shifting bank rates, currency exchange markets, and the LIBOR transition. But bear with me, here. What you’ll find is that the way financial sector companies can manage a voluminous and complex body of contracts and documents is applicable across the board for other document-related compliance triage.

At Zendesk, my team and I are going beyond adjusting for the new normal. We are taking this difficult time as an opportunity to completely reimagine how we work. Covid-19 forced us on a journey to reenvision and realign our practices, tools, and services.

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Does your support software allow your team to easily add new channels? Or enable your agents to easily switch between channels keeping customer context? If not, it might be time to consider a switch. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

Across industries, people tend to fall into the habit of using acronyms to describe common concepts they encounter. Customer service representatives are no exception. But anyone new to the industry or trying to understand it from the outside, acronyms make communication confusing and difficult. And even people who have worked in customer service for years may still come across the occasional acronym that leaves them scratching their heads.

As an ITIL-aligned, ITSM system, the emergency services were impressed with our flexible approach in fulfilling their needs, our cost-effective high quality solution and top support. It’s critical for each service to keep up with technology, given the thousands of technical incidents being handled every year. Having a best-in-class IT Service Management tool is imperative to the successful running of their systems.

Geckoboard makes it easy to share your important metrics - whether your team are co-located or remotely distributed around the world. When you all share an office it's simple to put your dashboard up on a TV for everyone to see, but fostering that same culture of transparency and focus can be harder when you’re limited to communicating via Slack, email, and remote meetings.

Working as part of a distributed team at a large organization is rife with challenges. In this webinar, you’ll hear from three key members of the Mailchimp team – a project manager, UX researcher, and service designer – on how to boost efficiency, creativity, and alignment using Miro’s collaborative online whiteboard.