Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech Support companies provide the technical expertise needed to keep systems running both for smaller and larger organizations. Most startup tech support companies rely on internally developed and managed tools for their operations in their early stages.

Ready or not, we’ve entered an age of remote work. But as the physical distance between individuals has grown, so has the need to keep teams and tools connected. To do so, we recommend integrating your favorite business tools to help limit toggle fatigue and maximize visibility into the work happening across your organization. Here are some top integrations that remote teams use daily to keep their work connected, from anywhere, with Asana.

In a world of chatbots and email, you might guess that shoppers today rarely call businesses. The opposite is true; according to The Zendesk Customer Experience Trends Report 2020, the phone is still the most common tool customers use to resolve issues with a company. That’s true even for millennials and Gen Z. An analysis of 45,000 companies shows that more than 50% of their millennial and Gen Z customers call businesses.

Field service providers routinely receive calls for help from remote places. At Freshdesk, we see our customers responding to field service requests daily and delivering solutions in person—be it fixing a customer’s car or setting up an internet connection for a dairy farm, businesses use Freshdesk Field Service Management to improve lives in a variety of situations.

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. So, how can businesses make the most of video technology to improve their customer support and operations? Here are four ways.

[This article was written in the wonderful age before coronavirus.] A week ago I spilled a full glass of water all over my computer. Horrified, I mopped up my laptop, turned it upside down, and let it dry in the sun. By some miracle, it still worked. But when morning came the next day, it was totally fried. As I waited for my IT manager to configure my new laptop, I turned to my phone to scroll emails and my work apps.

Whether we use project management software or not, we all work on teams. But an alarming number of us think our teams aren’t working well together. Nearly four in 10 employees say that people in their company do not collaborate enough. Some struggle with communication, while others simply don’t have the right processes in place. For others, it’s a cultural issue. While collaboration challenges vary by company, the solution is the same: smart project management software.

Make it easier for your team and clients to report visual feedback from any web page or app and automatically add it as a task in Teamwork with the new Teamwork and Userback integration. When it comes to collecting feedback on web pages and apps, endless screenshots and important information being buried in long email threads is a struggle that agencies, developers and designers are all too familiar with.

Happy First Birthday Teamwork CRM! One year ago today we launched Teamwork CRM — and what a year it has been! Since launching, we have worked hard to continuously improve the product, respond to customer feedback, and continue to grow as we help our customers scale their businesses. It’s been a really rewarding year, and the highlight for me as the Product Manager has been speaking to so many great people, who also happen to be our customers.

Meetings are ubiquitous across companies of all shapes and sizes, and it takes a conscious effort to ensure they’re actionable and productive, rather than a laundry list of status updates. As teams around the world have transitioned to fully remote-work, many have had to completely rethink their meeting practices, including everything from content to cadence.