Teams | Collaboration | Customer Service | Project Management

Research shows that 41% of employers will adopt hybrid working within two years. And only 30% expect to have their workforce fully back in the office before 2023. Despite the reactionary stance of some companies, the way businesses operate has inevitably changed, and the hybrid model will only continue to gain traction. Even the UK Government recognizes the need to be flexible as it explores the idea of granting new employees the right to request flexible working.

When it comes to customer service, having just one poor experience from your call center can chase your customers away. That’s why it’s crucial to provide nothing but exceptional service to your customers. Fortunately, implementing a call center quality assurance program can help you out here. Call center quality assurance (QA) ensures your call center performs according to industry standards and customer expectations.

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.

Consulting project management software can transform your consultancy business. If you’re serious about scaling a consulting service that successfully meets the needs of clients, you should be actively leveraging consulting project management software like StartingPoint. Workflow automation has the potential to dramatically improve client experiences. To ensure client satisfaction and retention, you should be actively investing in tools and solutions that improve client experiences.

Building a killer customer service resume is the key to standing out and making it to the first round of interviews in the ever-competitive field of customer support. Your resume — the lens through which companies can get a glimpse of you, your experience, and your accomplishments — is the first thing that recruiters will come across. So it’s absolutely crucial that you build an awesome customer service resume.

In 2020, the ecommerce sector saw explosive growth, expanding by more than 32 percent—double the average growth rate of the preceding decade. Kept at home by the COVID-19 pandemic, consumers took to their mobile phones and laptops to order everything from sourdough starter to barbecue pits, and the ecommerce sector finally had the right market conditions for hockey stick growth. Supply has also surged to meet demand, meaning brands face more competition than ever.

An agile workflow is crucial for a on organization both large and small to release product updates efficiently and quickly. As many with a technical background are aware the most difficult thing for a software development team is to release a product that works perfectly, in a timely fashion without any bugs and mishaps. In most cases, their product is riddled with bugs and issues that render the software unusable.

Indeed, most of us keep switching between a lot of different apps to perform our project deliverables. This effort consumes plenty of productive work hours of an employee as well as the organization. Therefore, to reduce the time duration and extra effort for multi-tasks, we need a tool to do tasks that they can't do manually and speed up the work without re-intervention!

A motivated and creative professional is a highly valued asset for any business. As a leader of creative people, you have honed your skills and strategies to encourage these employees on your team to come up with innovative ideas, solve problems, and achieve success. Here at Scoro, we know that managing creatives can present challenges, whether your team is working together in the office or remotely.